Field Application Engineer, GCC Region

Overview

Tenstorrent is leading in AI technology, focused on performance, ease of use, and cost efficiency. We are growing our team and seeking contributors of all seniorities. We are looking for a skilled Field Application Engineer with a strong focus on the AI/ML hardware/software stack to join our Customer Success team. You will serve as the primary technical contact for our customers, working with application developers and advising on solutions using our products. You will collaborate with internal teams including sales, product development, and business development to ensure customer success.

This role is remote, based out of Abu Dhabi. We welcome candidates at various experience levels; during the interview process, candidates will be evaluated for the appropriate level and offers will align with that level.

• Serve as the primary technical liaison between the company and customers, providing expert guidance and support in implementing AI/ML software and hardware solutions.
• Collaborate with customers to understand requirements and develop tailored solutions that address their needs.
• Lead pre-sale technical discussions, calls, and meetings and coordinate the in-house technical talent within the sales process.
• Design and architect solutions for AI use cases, with a focus on Generative AI and LLM applications, while also applying experience in vision and other language models.
• Coordinate in-region service and support capabilities, in-house or via subcontractors.
• Act as the on-ground focal point for delivery and success of POCs in-region.
• Deploy applications on cloud platforms, ensuring scalability, reliability, and performance of AI solutions in cloud environments.
• Collaborate with cross-functional teams to drive innovation and enhance AI/ML software and hardware offerings.
• Deliver engaging presentations and demonstrations to showcase capabilities to technical and non-technical audiences.
• Stay updated on AI/ML trends and incorporate new knowledge into solution design and customer engagement.
• Help stand up a regional Tenstorrent office.

• Bachelor’s degree or higher in Computer Science, Engineering, or a related field.
• Proven experience as a Field Application Engineer, Application Engineer, Sales Engineer, or Solutions Architect with a focus on AI/ML software.
• Willingness to physically install, move, and repair system components including servers, accelerator cards, and PCIe devices.
• Strong proficiency in programming languages, particularly Python; knowledge of C++ is advantageous.
• Deep understanding of AI/ML frameworks such as PyTorch and TensorFlow, with preference for Generative AI and LLM applications.
• Experience deploying, training, and fine-tuning AI models and designing scalable solutions to meet customer requirements.
• Familiarity with cloud platforms and deploying applications in cloud environments.
• Excellent communication, presentation, and interpersonal skills with the ability to explain complex technical concepts to diverse audiences.
• Passion for innovation and a proactive attitude toward learning and adopting new technologies.
• Willingness to travel to client sites for installations, maintenance, and troubleshooting.
• Experience with C++/CUDA/parallel programming/kernel development is a plus.

Tenstorrent offers a competitive compensation package and benefits. Tenstorrent is an equal opportunity employer. This offer may be contingent upon eligibility to access U.S. export-controlled technology and compliance with U.S. export laws. If employment is not possible due to export laws, any offer may be rescinded.

To apply, please submit the required information and documents as indicated in the application fields.