Regional Operations Specialist
3 weeks ago
Regional Operations Specialist – Makati
We are seeking a detail-oriented, process-driven Regional Operations Specialist to support one of our largest clients. This role is closely aligned with a dispatch position, focusing on internal coordination and operational readiness to ensure drivers are fully prepared and equipped for each assignment through timely back-office support.
Responsibilities- Act as the liaison between internal teams: field operations, drivers, and account management.
- Coordinate via text and SMS with drivers to ensure alignment with schedules and expectations.
- Handle internal communication calls only — no direct customer interaction.
- Collaborate with the Customer Service team to address and resolve driver-related issues.
- Review and update paperwork for accuracy, completeness, and client alignment.
- Monitor driver activity to ensure accurate milestone marking for each order.
- Add and track order milestones in the system to maintain visibility and accountability.
- Anticipate potential gaps by reviewing orders in advance and requesting missing information.
- Ensure operational readiness by ensuring drivers have all documents and instructions before assignments.
- Maintain up-to-date records and documentation to support reporting and performance reviews.
- Extreme attention to detail with the ability to execute with minimal to zero errors.
- Strong written communication skills for efficient and professional SMS/text updates.
- Dependable, highly organized, and proactive with a solution-oriented mindset.
- Experience or strong interest in logistics, dispatch, or back-office coordination roles.
- Ability to quickly learn new software platforms and follow established processes.
- Self-motivated and able to work independently in a remote work environment.
- Proven ability to manage time effectively while handling multiple tasks.
- Slack – Internal team collaboration
- Google Suite – Document and file management
- Zendesk – Ticketing and support platform (training provided)
- DialPad – Internal phone system (training provided)
- HMO with 1 free dependent upon hire
- Life Insurance
- Night Differential
- 20 PTO credits annually
- VL and SL cash conversion
- Annual Merit Increases and Employee Recognition
- Great Company Culture
- Career Growth and Learning
- Equipment provided by the company
- Shifting schedule (including weekend shifts)
- Onsite for the first 2 months with transition to Hybrid setup
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