BPO QA Manager

Key skills Quality Analyst BPO Healthcare PIONEERING ACCOUNT Position: QA Analyst (Healthcare) Nature of the Account: Revenue Cycle Management -dealing with patients’ inquiries of their hospital bills/benefits from insurance Type of Support: QA monitoring - Support functions Work arrangement: Work onsite daily Site Assignment: Tech Tower - Cebu...

Work setup: On-site in Cebu Business Park, Cebu City Shift Schedule: Shifting Schedule Requirements & Skills: At least 2-years completed in College/Graduate/Postgraduate Has managed a team of 15-20 quality analysts With 5 years as QA Manager in BPO With strong exposure to clients/stakeholders Ability to conduct error analysis, identify process...

Key skills Quality Analyst BPO Healthcare PIONEERING ACCOUNT Position: QA Analyst (Healthcare) Nature of the Account: Revenue Cycle Management -dealing with patients’ inquiries of their hospital bills/benefits from insurance Type of Support: QA monitoring - Support functions Work arrangement: Work onsite daily Site Assignment: Tech Tower - Cebu...

Work setup: On-site in Cebu Business Park, Cebu City Shift Schedule: Shifting Schedule Requirements & Skills: At least 2-years completed in College/Graduate/Postgraduate Has managed a team of 15-20 quality analysts With 5 years as QA Manager in BPO With strong exposure to clients/stakeholders Ability to conduct error analysis, identify process...

Work Setup: 100% onsite work setup in Cebu Business Park, Cebu City Shift Sched: Shifting work schedule Requirement: Education: Open to high school graduates and college undergraduates At least 2 years of Ops QA work experience in BPO preferably in crypto/international banking or financial accounts At least 2 years of customer service experience Can start...

Work Setup: 100% onsite work setup in Cebu Business Park, Cebu City Shift Sched: Shifting work schedule Requirement: Education: Open to high school graduates and college undergraduates At least 2 years of Ops QA work experience in BPO preferably in crypto/international banking or financial accounts At least 2 years of customer service experience Can start...

Key skills QA Manager Client Management Stakeholder Management Position: QA Manager Accounts: Airlines, Travel Type of Support: QA Management - Support Functions Work arrangement: Work onsite daily in Cebu City, Central Bloc Salary: up to 68K Shifts: Shifting Schedule Start date: ASAP Offers relocation assistance for the qualified applicant living outside...

Key skills QA Manager Client Management Stakeholder Management Position: QA Manager Accounts: Airlines, Travel Type of Support: QA Management - Support Functions Work arrangement: Work onsite daily in Cebu City, Central Bloc Salary: up to 68K Shifts: Shifting Schedule Start date: ASAP Offers relocation assistance for the qualified applicant living outside...

Work Setup: 100% onsite work setup in Cebu Business Park, Cebu CityShift Sched: Shifting work scheduleRequirement:Education: Open to high school graduates and college undergraduatesAt least 2 years of Ops QA work experience in BPO preferably in crypto/international banking or financial accountsAt least 2 years of customer service experienceCan start...

Key skillsQA ManagerClient ManagementStakeholder ManagementPosition: QA ManagerAccounts: Airlines, TravelType of Support: QA Management - Support FunctionsWork arrangement: Work onsite daily in Cebu City, Central BlocSalary: up to 68KShifts: Shifting ScheduleStart date: ASAPOffers relocation assistance for the qualified applicant living outside...

QA Manager | Cebu | OnsiteResponsibilities:- Manage a team of 15-20 quality analysts.- Monitor agents for compliance with established processes, policies and guidelines.- Work with the supervisor and/or team lead to provide feedback and coaching to agents based on evaluation results.- Analyze information and utilize to build recommendations to reduce errors...

QA Manager | Cebu | Onsite Responsibilities: - Manage a team of 15-20 quality analysts. - Monitor agents for compliance with established processes, policies and guidelines. - Work with the supervisor and/or team lead to provide feedback and coaching to agents based on evaluation results. - Analyze information and utilize to build recommendations to reduce...

QA Manager | Cebu | Onsite Responsibilities: - Manage a team of 15-20 quality analysts. - Monitor agents for compliance with established processes, policies and guidelines. - Work with the supervisor and/or team lead to provide feedback and coaching to agents based on evaluation results. - Analyze information and utilize to build recommendations to reduce...

Key skillsQuality AnalystBPO HealthcarePIONEERING ACCOUNTPosition: QA Analyst (Healthcare)Nature of the Account: Revenue Cycle Management -dealing with patients’ inquiries of their hospital bills/benefits from insuranceType of Support: QA monitoring - Support functionsWork arrangement: Work onsite dailySite Assignment: Tech Tower - Cebu CitySalary: up to...

Work setup: On-site in Cebu Business Park, Cebu CityShift Schedule: Shifting ScheduleRequirements & Skills:At least 2-years completed in College/Graduate/PostgraduateHas managed a team of 15-20 quality analysts With 5 years as QA Manager in BPOWith strong exposure to clients/stakeholdersAbility to conduct error analysis, identify process gaps, and...

Work setup: On-site in Cebu City Shift Schedule: Shifting Schedule Required Qualifications: At least 2 years completed in college At least managed a team of 15-20 quality analysts With 5 years and up of QA management With strong exposure to clients/stakeholders. Ability to conduct error analysis, identify process gaps, and share process improvement...

Work setup: On-site in Cebu CityShift Schedule: Shifting ScheduleRequired Qualifications:At least 2 years completed in collegeAt least managed a team of 15-20 quality analystsWith 5 years and up of QA managementWith strong exposure to clients/stakeholders.Ability to conduct error analysis, identify process gaps, and share process improvement ideas.Ability...

Work setup: On-site in IT Park, Cebu City Shift Schedule: Graveyard Shift Requirements: 3-4 years in QA AM/TL role At least 2 years completed in college Knowledge of Quality tools and analysis Experience in Insurance domain (preferred) Must have an understanding of NPS calculation Knowledge of Quality framework deployment in new transitions Can start...

Job title: Lead Assistant Manager - Quality Work location: Onsite in Cebu Work set up and schedule: GY Salary:55k to 65k Start date: ASAP Qualifications : •4-5 years in a QA AM/ TL role or currently in a Sr. TL level role •Knowledge of Quality tools and analysis •Experience in Insurance domain (preferred) •Must have an understanding on NPS...

Work Arrangement: Work onsite daily Shift Schedule | Rest days: Rotational (24/7) Schedule | No fixed day off Educational Requirement: At least 2nd year College undergraduate/ Vocational Diploma (2yrs.)/Associate's Degree (2yrs.)/College Graduate Work Experience: 1. Managed a team of 15-20 quality analysts. 2. With 5 years and up of QA...