BPO QA Manager

Key skills Quality Analyst BPO Healthcare PIONEERING ACCOUNT Position: QA Analyst (Healthcare) Nature of the Account: Revenue Cycle Management -dealing with patients’ inquiries of their hospital bills/benefits from insurance Type of Support: QA monitoring - Support functions Work arrangement: Work onsite daily Site Assignment: Tech Tower - Cebu...

Key skills Quality Analyst BPO Healthcare PIONEERING ACCOUNT Position: QA Analyst (Healthcare) Nature of the Account: Revenue Cycle Management -dealing with patients’ inquiries of their hospital bills/benefits from insurance Type of Support: QA monitoring - Support functions Work arrangement: Work onsite daily Site Assignment: Tech Tower - Cebu...

Work setup: On-site in Cebu Business Park, Cebu City Shift Schedule: Shifting Schedule Requirements & Skills: At least 2-years completed in College/Graduate/Postgraduate Has managed a team of 15-20 quality analysts With 5 years as QA Manager in BPO With strong exposure to clients/stakeholders Ability to conduct error analysis, identify process...

Work setup: On-site in Cebu Business Park, Cebu City Shift Schedule: Shifting Schedule Requirements & Skills: At least 2-years completed in College/Graduate/Postgraduate Has managed a team of 15-20 quality analysts With 5 years as QA Manager in BPO With strong exposure to clients/stakeholders Ability to conduct error analysis, identify process...

Key skills QA Manager Client Management Stakeholder Management Position: QA Manager Accounts: Airlines, Travel Type of Support: QA Management - Support Functions Work arrangement: Work onsite daily in Cebu City, Central Bloc Salary: up to 68K Shifts: Shifting Schedule Start date: ASAP Offers relocation assistance for the qualified applicant living outside...

Key skills QA Manager Client Management Stakeholder Management Position: QA Manager Accounts: Airlines, Travel Type of Support: QA Management - Support Functions Work arrangement: Work onsite daily in Cebu City, Central Bloc Salary: up to 68K Shifts: Shifting Schedule Start date: ASAP Offers relocation assistance for the qualified applicant living outside...

Work Setup: 100% onsite work setup in Cebu Business Park, Cebu CityShift Sched: Shifting work scheduleRequirement:Education: Open to high school graduates and college undergraduatesAt least 2 years of Ops QA work experience in BPO preferably in crypto/international banking or financial accountsAt least 2 years of customer service experienceCan start...

Key skillsQA ManagerClient ManagementStakeholder ManagementPosition: QA ManagerAccounts: Airlines, TravelType of Support: QA Management - Support FunctionsWork arrangement: Work onsite daily in Cebu City, Central BlocSalary: up to 68KShifts: Shifting ScheduleStart date: ASAPOffers relocation assistance for the qualified applicant living outside...

QA Manager | Cebu | OnsiteResponsibilities:- Manage a team of 15-20 quality analysts.- Monitor agents for compliance with established processes, policies and guidelines.- Work with the supervisor and/or team lead to provide feedback and coaching to agents based on evaluation results.- Analyze information and utilize to build recommendations to reduce errors...

Work Setup: 100% onsite work setup in Cebu Business Park, Cebu City Shift Sched: Shifting work schedule Requirement: Education: Open to high school graduates and college undergraduates At least 2 years of Ops QA work experience in BPO preferably in crypto/international banking or financial accounts At least 2 years of customer service experience Can start...

QA Manager | Cebu | Onsite Responsibilities: - Manage a team of 15-20 quality analysts. - Monitor agents for compliance with established processes, policies and guidelines. - Work with the supervisor and/or team lead to provide feedback and coaching to agents based on evaluation results. - Analyze information and utilize to build recommendations to reduce...

QA Manager | Cebu | Onsite Responsibilities: - Manage a team of 15-20 quality analysts. - Monitor agents for compliance with established processes, policies and guidelines. - Work with the supervisor and/or team lead to provide feedback and coaching to agents based on evaluation results. - Analyze information and utilize to build recommendations to reduce...

Work Setup: 100% onsite work setup in Cebu Business Park, Cebu City Shift Sched: Shifting work schedule Requirement: Education: Open to high school graduates and college undergraduates At least 2 years of Ops QA work experience in BPO preferably in crypto/international banking or financial accounts At least 2 years of customer service experience Can start...

Key skillsQuality AnalystBPO HealthcarePIONEERING ACCOUNTPosition: QA Analyst (Healthcare)Nature of the Account: Revenue Cycle Management -dealing with patients’ inquiries of their hospital bills/benefits from insuranceType of Support: QA monitoring - Support functionsWork arrangement: Work onsite dailySite Assignment: Tech Tower - Cebu CitySalary: up to...

Work setup: On-site in Cebu Business Park, Cebu CityShift Schedule: Shifting ScheduleRequirements & Skills:At least 2-years completed in College/Graduate/PostgraduateHas managed a team of 15-20 quality analysts With 5 years as QA Manager in BPOWith strong exposure to clients/stakeholdersAbility to conduct error analysis, identify process gaps, and...

Work setup: On-site in Cebu City Shift Schedule: Shifting Schedule Required Qualifications: At least 2 years completed in college At least managed a team of 15-20 quality analysts With 5 years and up of QA management With strong exposure to clients/stakeholders. Ability to conduct error analysis, identify process gaps, and share process improvement...

Work setup: On-site in Cebu City Shift Schedule: Shifting Schedule Required Qualifications: At least 2 years completed in college At least managed a team of 15-20 quality analysts With 5 years and up of QA management With strong exposure to clients/stakeholders. Ability to conduct error analysis, identify process gaps, and share process improvement...

Salary: 150,000 to 200,000 Location: Vertis North Quezon City Work setup and Schedule: Hybrid / Mid Shift QUALIFICATIONS: *Bachelor's degree in business or technical discipline *3+ years of payments experience required *Experience with AgileCentral/Rally *Experience with Agile methodologies *Experience in both manual and automation testing (RPA, Python,...

Salary: 150,000 to 200,000 Location: Vertis North Quezon City Work setup and Schedule: Hybrid / Mid Shift QUALIFICATIONS: *Bachelor's degree in business or technical discipline *3+ years of payments experience required *Experience with AgileCentral/Rally *Experience with Agile methodologies *Experience in both manual and automation testing (RPA, Python,...

Work setup: On-site in IT Park, Cebu CityShift Schedule: Graveyard ShiftRequirements:3-4 years in QA AM/TL roleAt least 2 years completed in collegeKnowledge of Quality tools and analysisExperience in Insurance domain (preferred)Must have an understanding of NPS calculationKnowledge of Quality framework deployment in new transitionsCan start immediately