BPO QA Manager

Key skills Quality Analyst BPO Healthcare PIONEERING ACCOUNT Position: QA Analyst (Healthcare) Nature of the Account: Revenue Cycle Management -dealing with patients’ inquiries of their hospital bills/benefits from insurance Type of Support: QA monitoring - Support functions Work arrangement: Work onsite daily Site Assignment: Tech Tower - Cebu...

Key skills Quality Analyst BPO Healthcare PIONEERING ACCOUNT Position: QA Analyst (Healthcare) Nature of the Account: Revenue Cycle Management -dealing with patients’ inquiries of their hospital bills/benefits from insurance Type of Support: QA monitoring - Support functions Work arrangement: Work onsite daily Site Assignment: Tech Tower - Cebu...

Work setup: On-site in Cebu Business Park, Cebu City Shift Schedule: Shifting Schedule Requirements & Skills: At least 2-years completed in College/Graduate/Postgraduate Has managed a team of 15-20 quality analysts With 5 years as QA Manager in BPO With strong exposure to clients/stakeholders Ability to conduct error analysis, identify process...

Work setup: On-site in Cebu Business Park, Cebu City Shift Schedule: Shifting Schedule Requirements & Skills: At least 2-years completed in College/Graduate/Postgraduate Has managed a team of 15-20 quality analysts With 5 years as QA Manager in BPO With strong exposure to clients/stakeholders Ability to conduct error analysis, identify process...

Key skills QA Manager Client Management Stakeholder Management Position: QA Manager Accounts: Airlines, Travel Type of Support: QA Management - Support Functions Work arrangement: Work onsite daily in Cebu City, Central Bloc Salary: up to 68K Shifts: Shifting Schedule Start date: ASAP Offers relocation assistance for the qualified applicant living outside...

Key skillsQA ManagerClient ManagementStakeholder ManagementPosition: QA ManagerAccounts: Airlines, TravelType of Support: QA Management - Support FunctionsWork arrangement: Work onsite daily in Cebu City, Central BlocSalary: up to 68KShifts: Shifting ScheduleStart date: ASAPOffers relocation assistance for the qualified applicant living outside...

QA Manager | Cebu | OnsiteResponsibilities:- Manage a team of 15-20 quality analysts.- Monitor agents for compliance with established processes, policies and guidelines.- Work with the supervisor and/or team lead to provide feedback and coaching to agents based on evaluation results.- Analyze information and utilize to build recommendations to reduce errors...

QA Manager | Cebu | Onsite Responsibilities: - Manage a team of 15-20 quality analysts. - Monitor agents for compliance with established processes, policies and guidelines. - Work with the supervisor and/or team lead to provide feedback and coaching to agents based on evaluation results. - Analyze information and utilize to build recommendations to reduce...

Key skillsQuality AnalystBPO HealthcarePIONEERING ACCOUNTPosition: QA Analyst (Healthcare)Nature of the Account: Revenue Cycle Management -dealing with patients’ inquiries of their hospital bills/benefits from insuranceType of Support: QA monitoring - Support functionsWork arrangement: Work onsite dailySite Assignment: Tech Tower - Cebu CitySalary: up to...

QA Manager | Cebu | Onsite Responsibilities: - Manage a team of 15-20 quality analysts. - Monitor agents for compliance with established processes, policies and guidelines. - Work with the supervisor and/or team lead to provide feedback and coaching to agents based on evaluation results. - Analyze information and utilize to build recommendations to reduce...

THE OPPORTUNITY: QA ACCOUNT MANAGER The primary function of the QA Account Manager is to oversee and manage the productivity and output quality of the assigned account/s and to keep current clients satisfied by delivering exceptional client service on a day-to-day basis. WHAT IT TAKES Bachelor’s degree in Nursing, Physical Therapy, Medical Technology,...

THE OPPORTUNITY: QA ACCOUNT MANAGER The primary function of the QA Account Manager is to oversee and manage the productivity and output quality of the assigned account/s and to keep current clients satisfied by delivering exceptional client service on a day-to-day basis. WHAT IT TAKES Bachelor’s degree in Nursing, Physical Therapy, Medical Technology,...

Work setup: On-site in Cebu Business Park, Cebu CityShift Schedule: Shifting ScheduleRequirements & Skills:At least 2-years completed in College/Graduate/PostgraduateHas managed a team of 15-20 quality analysts With 5 years as QA Manager in BPOWith strong exposure to clients/stakeholdersAbility to conduct error analysis, identify process gaps, and...

THE OPPORTUNITY: QA ACCOUNT MANAGERThe primary function of the QA Account Manager is to oversee and manage the productivity and output quality of the assigned account/s and to keep current clients satisfied by delivering exceptional client service on a day-to-day basis.WHAT IT TAKESBachelor’s degree in Nursing, Physical Therapy, Medical Technology,...

TASQ Staffing Solutions is seeking a highly skilled Quality Assurance Manager to join our team in Cebu City. This position offers a competitive salary of 250,000 PHP per month.As a Quality Assurance Manager, you will be responsible for leading a team of quality analysts and working closely with the Central Quality team to conduct process improvements and...

Work setup: On-site in Cebu CityShift Schedule: Shifting ScheduleRequired Qualifications:At least 2 years completed in collegeAt least managed a team of 15-20 quality analystsWith 5 years and up of QA managementWith strong exposure to clients/stakeholders.Ability to conduct error analysis, identify process gaps, and share process improvement ideas.Ability...

Work setup: On-site in Cebu City Shift Schedule: Shifting Schedule Required Qualifications: At least 2 years completed in college At least managed a team of 15-20 quality analysts With 5 years and up of QA management With strong exposure to clients/stakeholders. Ability to conduct error analysis, identify process gaps, and share process improvement...

Work setup: On-site in Cebu City Shift Schedule: Shifting Schedule Required Qualifications: At least 2 years completed in college At least managed a team of 15-20 quality analysts With 5 years and up of QA management With strong exposure to clients/stakeholders. Ability to conduct error analysis, identify process gaps, and share process improvement...

Work setup: On-site in IT Park, Cebu CityShift Schedule: Graveyard ShiftRequirements:3-4 years in QA AM/TL roleAt least 2 years completed in collegeKnowledge of Quality tools and analysisExperience in Insurance domain (preferred)Must have an understanding of NPS calculationKnowledge of Quality framework deployment in new transitionsCan start immediately

Work Arrangement: Work onsite dailyShift Schedule | Rest days: Rotational (24/7) Schedule | No fixed day offEducational Requirement: At least 2nd year College undergraduate/ Vocational Diploma (2yrs.)/Associate's Degree (2yrs.)/College GraduateWork Experience:1. Managed a team of 15-20 quality analysts.2. With 5 years and up of QA...