
Customer Success Manager
3 weeks ago
Job Description
- Build and maintain strong, long-lasting customer relationships.
- Serve as the primary point of contact for client needs, inquiries, and escalations.
- Guide new clients through onboarding to ensure smooth adoption of products or services.
- Conduct product demonstrations, training sessions, and workshops tailored to client needs.
- Act as the customer’s voice within the company by sharing feedback with product, sales, and support teams.
- Identify opportunities to improve the customer experience.
- Drive customer satisfaction and retention through proactive engagement.
- Identify upsell and cross-sell opportunities aligned with customer goals.
- Track customer usage, engagement, and performance metrics.
- Provide regular reports and business reviews to clients and management.
- Collaborate with technical and support teams to resolve customer issues promptly.
- Provide guidance on best practices to maximize product value.
- Understand client business goals and align them with company solutions.
- Position the organization as a trusted advisor and partner in the customer’s success journey.
- At least 2 years of Team/People Management Experience
- Amenable to work onsite in Alabang, Muntinlupa.
- Flawless communication skills, both written and oral, with extensive public speaking experience
- Have a strong work ethic and are eager to learn and make new connections with prospects
- Have experience using LinkedIn Sales Navigator or other similar prospecting applications while keeping track of dead-end leads
- Must be an excellent problem-solver and willing to collaborate in an exceedingly competitive environment.
PLEASE DON'T APPLY IF YOU ARE OUTSIDE THE PHILIPPINES. We are located in Muntinlupa City.
Seniority level- Mid-Senior level
- Full-time
- Business Consulting and Services
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