Associate Customer Success Manager, Scale

3 weeks ago


Muntinlupa, Philippines Workato Full time

Associate Customer Success Manager, Scale (APJ) Workato is seeking an Associate Customer Success Manager to work with customers in our Scale segment. About Workato: Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline operations by connecting data, processes, applications, and experiences. Why join us? We believe in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. We offer a vibrant and dynamic work environment along with a multitude of benefits. Responsibilities: The Customer Success Team at Workato is the frontline for developing customer champions, driving product adoption, and empowering teams to fulfill their goals. The Associate Scale CSM will work with customers in strategic 1:1 engagements for high-impact customer objectives or by facilitating 1:many success programs. Work with a portfolio of approximately 300 Scale customers across the APJ region to increase adoption, deepen engagement, and grow retention rates Work directly with Workato’s Scale customers to help them achieve their desired outcomes and achieve success with the product Leverage tools and technology to deliver value to multiple accounts at once through 1:many programs Resolve inbound customer requests in an efficient and powerful manner Proactively engage at-risk customers in strategic 1:1 engagements based on data signals Excel in an ever-evolving space by creating detailed strategies and clear work plans to result in business success for your client portfolio Represent the voice of the customer and influence the product development roadmap Partner with Sales, Technical Consulting, and Product teams to ensure the customers' retention and maximize the account potential with an excellent customer experience Requirements: 2+ years of experience in customer-facing roles Strong sense of customer empathy and being customer-centered Familiarity with integration technology landscape Soft Skills / Personal Characteristics: Strong problem solving and analytical thinking skills Ability to collaboratively build assets and materials for customers and colleagues Entrepreneurial drive and comfort working in ambiguous, quickly-changing environment A passion for and belief in the power of automation to drive business value Excellent interpersonal, communication, and persuasion skills We are an equal opportunities employer and welcome applications from all qualified candidates. #J-18808-Ljbffr



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