Strategic Customer Development Manager

Overview

Who is USP?

The U.S. Pharmacopeial Convention (USP) is an independent scientific organization that collaborates with the world’s leading health and science experts to develop rigorous quality standards for medicines, dietary supplements, and food ingredients. At USP, we believe that scientific excellence is driven by a commitment to fairness, integrity, and global collaboration. This belief is embedded in our core value of Passion for Quality and is demonstrated through the contributions of more than 1,300 professionals across twenty global locations, working to strengthen the supply of safe, high-quality medicines worldwide.

At USP, we value inclusive scientific collaboration and recognize that attracting diverse expertise strengthens our ability to develop trusted public health standards. We foster an organizational culture that supports equitable access to mentorship, professional development, and leadership opportunities. Our partnerships, standards, and research reflect our belief that ensuring broad participation in scientific leadership results in stronger, more impactful outcomes for global health.

USP is proud to be an equal employment opportunity employer (EEOE) and is committed to ensuring fair, merit-based selection processes that enable the best scientific minds—regardless of background—to contribute to advancing public health solutions worldwide. We provide reasonable accommodations to individuals with disabilities and uphold policies that create an inclusive and collaborative work environment.

Brief Job Overview

This is a professional level position where the candidate will be responsible for the revenue growth in Southeast Asia. They will report to the Strategic Customer Development Lead, APAC and will work collaboratively with Market Development Manager and other relevant Regions and Programs Operations staff to help develop and implement strategic sales plans to achieve performance goals. This position will convert industry prospects into customers, create and leverage high-valued relationships to increase USP’s account penetration and the overall value of USP within each account. Generally, the role is the internal Voice of Customer (VOC) for customers in Southeast Asia.

How will YOU create impact here at USP?

As part of our mission to advance scientific rigor and public health standards, you will play a vital role in increasing global access to high-quality medicines through public standards and related programs. USP prioritizes scientific integrity, regulatory excellence, and evidence-based decision-making to ensure health systems worldwide can rely on strong, tested, and globally relevant quality standards.

Additionally, USP’s People and Culture division, in partnership with the Equity Office, invests in leadership and workforce development to equip all employees with the skills to create high-performing, inclusive teams. This includes training in equitable management practices and tools to promote engaged, collaborative, and results-driven work environments.

Strategic Customer Development Manager, Southeast Asia – Responsibilities

• Makes on site calls to assigned and unassigned accounts. Responsible for identifying key users, influencers and decision-makers for USP’s products and services.
• Acquires knowledge on how the customers use USP products and identify areas for potential new business
• Able to develop and implement account strategies to grow sales and expand relationships with customers
• Focused on Tier 1 (key accounts) and Tier 2 customers, both direct and working in partnership with authorized distributors in assigned countries of Southeast Asia
• Management of lead follow-up from campaigns/trade shows/events, Open Quotes and abandoned carts to increase territory utilization of USP Products and Services.
• Collaborates with scientific affairs and marketing to strengthen customer support and loyalty
• Works with various internal and external stakeholders in analyzing data, preparing reports on customer sales trends for USP and competitor products to identify customer needs and sales opportunities.
• Develops account specific plans and performance targets. Performs monthly and quarterly financial reviews of overall performance and performance against revenue targets.
• Maintains and updates account information for all assigned accounts. Updates USP’s Salesforce.com CRM database with customer contacts, profiling information, account plans and drives growth opportunities with customers.
• Participates in User Forums, face-to-face customer visits and USP trade shows to promote USP reference standards and services
• Perform other related duties as assigned
• Travel can be up to 30-40% to the assigned countries

Who is USP Looking For?

The successful candidate will have a demonstrated understanding of our mission, commitment to excellence through inclusive and equitable behaviors and practices, ability to quickly build credibility with stakeholders, along with the following competencies and experience:

• Bachelor's degree in Business or a related science field required.
• A minimum of 5 years of successful sales and account management experience in the Pharmaceutical, Biotechnology, Pharmaceutical and / or Biopharma Lab Services industries
• Integrity and trust: Never does or coerce others to do anything unethical, immoral, illegal, or anything that goes against a company’s core values
• Strong account management skills, able to uncover customer needs and sell solutions.
• Excellent interpersonal, communications, and planning skills required.
• Ability to convert prospects into customers and build long term relationships
• Self-motivated, bias towards actions and be results oriented
• Collaborative within various teams and successful track record working in a complex global, matrix and fast-paced multi-task environment.
• Experience in an analytical laboratory desired.
• Experience delivering oral presentations to groups of people desired
• The ability to prioritize and effectively manage time for work-life quality

Additional Desired Preferences

• Excellent knowledge and understanding of the biotech and pharma industries with established contacts within the research, lab management and product development departments.
• Scientific background / understanding of analytical science coupled with successful sales track record strongly preferred.

Supervisory Responsibilities

None, this is an individual contributor role.

Benefits

USP provides the benefits to protect yourself and your family today and tomorrow. From company-paid time off and comprehensive healthcare options to retirement savings, you can have peace of mind that your personal and financial well-being is protected.

Note: USP does not accept unsolicited resumes from 3rd party recruitment agencies and is not responsible for fees from recruiters or other agencies except under specific written agreement with USP.

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