Customer Operations Analyst, Supply Chain

3 weeks ago

Muntinlupa, Philippines Allegro MicroSystems Full time

The Allegro team is united by a clear purpose—advancing technologies that make the world safer, more efficient, and more sustainable. With over 30 years of experience in semiconductor innovation, we bring that purpose to life across every part of the business—from breakthrough product development and customer success to how we show up for each other and the communities we serve.

The Opportunity

This role involves organizing customer escalations, expedites, and allocations to ensure fair and prioritized service for our growth customers, evaluating excess material for optimal disposition (sale, creative solutions, or scrap), managing customer returns, contributing to product lifecycle initiatives to optimize the catalog and reduce inventory burden, and assisting with special projects that benefit the Supply Chain team or enhance customer experience. You will assist in ensuring seamless communication, support customer operational needs, and help resolve operational challenges, directly contributing to customer satisfaction and business success. This is an excellent opportunity to grow your career in a dynamic global environment.

What You Will Do

  • Assist in the resolution of customer operational issues, including expedites, allocations, and product holds, by coordinating with Engineering, Quality, and other internal teams.

  • Support product change management activities, including assisting with the submission and tracking of Product Change Notices (PCNs), especially for regional production initiatives.

  • Assist with the disposition of Work-In-Process (WIP) inventory without future forecasts/orders, following Excess and Obsolescence (E&O) procedures.

  • Coordinate the submission and follow-through of Return Material Authorizations.

  • Assist with data analysis to help classify products based on their lifecycle stage, sales, quoting, and sampling activity. Help prepare various reports on business plan status, opportunities, lost business, and bookings.

  • Support the communication of major changes in program activity, including product ramps, to Master Planning and Operations teams.

  • Assist with special projects that benefit the Supply Chain team or enhance customer experience.

What You Will Bring

  • Bachelor's degree in Business, Supply Chain Management, Engineering, or a related field.

  • 1-3 years of experience in customer support, operations, or a similar role, preferably within the semiconductor or high-tech manufacturing industry. Internships or relevant project experience will be considered.

  • Familiarity with global customer support.

  • Strong written, verbal, and interpersonal communication skills, with the ability to convey information clearly and professionally.

  • Good analytical skills with the ability to interpret data and contribute to informed decisions.

  • Ability to coordinate tasks and collaborate effectively with cross-functional teams.

  • A customer-centric mindset and a proactive approach to supporting customer needs.

  • Ability to work effectively in a fast-paced environment and manage multiple priorities.

  • Familiarity with ERP systems (e.g., Oracle) and basic data analysis tools (e.g., Excel).

  • Experience with Semiconductor supply chain (Probe, Assembly, or Test) is a plus

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