Senior Manager, Training

4 weeks ago

Iloilo City, Philippines Asurion Full time

Senior Manager, Training page is loaded## Senior Manager, Trainingremote type: Onsitelocations: Cebu: Clark Freeportposted on: Posted Yesterdayjob requisition id: ASU The Sr. Training Manager leads strategic training delivery across multiple locations driving performance for both new hires and tenured employees. This role ensures alignment with organizational goals through stakeholder engagement, performance analysis, and team integration.**DUTIES & RESPONSIBILITIES:*** Lead a team of technically savvy Learning and Development Specialists, including Sr.-level, spanning multiple geographies (Cebu/Iloilo, Clark/Nuvali) who implement the new expert onboarding training and continuous education experiences* Partner with Instructional Design Team (IDT) to ensure the vision, look and feel of Asurion in all material designed* Develop and manage new associate certification framework and curriculum to deepen agent subject matter expertise beyond baseline training established during initial on-boarding* Manage multiple cross-functional learning and performance support projects* Implement a framework and supporting processes to measure and communicate short-term and mid-term impact on effectiveness of training initiatives as well as key business KPIs* Facilitate “Train-The-Trainer” sessions to transition solutions to the Training team ensuring accurate implementation* Collaboratively develop and conduct surveys to identify training needs based on projected production processes, changes and other factors* Conduct talent/skill assessments and performance evaluations of team members and work with team members to create and implement professional development plans**EXPERIENCE:*** Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, and coordination of people and resources* Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups* Develop and implement performance measurements on training effectiveness* Knowledge of Asurion principles and processes for providing customer and personal services* Inductive reasoning skills including the ability to combine pieces of information to form general rules or conclusions as well as finding relationships among seemingly unrelated events* Creativity and the ability to look at the same situation in new and unconventional ways* Capable of working in an autonomous, fast paced environment yet still set priorities and meet deadlines* Successfully manage multiple strategic and analytic projects concurrently keeping awareness alignment of cross-functional processes and procedures**DESIRED QUALIFICATIONS:*** Bachelor’s Degree OR equivalent combination of education and experience* At least 3+ years of Sr. Management experience in people leadership in a training capacity* 3+ years hands-on experience with mobile devices, tablets, computers, digital cameras, televisions, home audio, and/or appliances preferred* 2+ years’ experience in the next gen technologies related to cloud, mobile, social, or big data* 3+ years’ experience with administrative duties including submitting IT tickets and managing data* Willing to work onsite and work on flexible schedulesremote type: Onsitelocations: Clark Freeportposted on: Posted Today### WelcomeUse this site to view the status of applications you’ve submitted and to take action on important tasks related to those applications.#J-18808-Ljbffr

  • Senior Training Manager

    2 weeks ago

    Cebu City, Philippines Asurion Full time

    Senior Training Manager Asurion Cebu, Central Visayas, Philippines The Sr. Training Manager leads training delivery operations, manages training managers, and ensures the effective onboarding and development of Experts across multiple lines of business, specifically launching and expanding new businesses. This role is pivotal in maintaining high training...

  • Assistant Manager Training

    2 weeks ago

    Iloilo City, Western Visayas, Philippines Comrise Full time ₱900,000 - ₱1,200,000 per year

    Key Responsibilities:Facilitate new hire training for Pre-process and/or Process Training batches.Create, organize, plan, and deliver various forms of onboarding, orientation, and training for employees.Create and/or acquire training procedure manuals, guides, and course materials.Conduct TNA for BAU Refreshers.Maintain records of training and development...

  • Senior Training Manager

    4 weeks ago

    Quezon City, Philippines WNS Global Services, Inc. Full time

    Job Description: Develop and lead a team of highly competent DMs, AMs and Trainers delivering the best of training experiences to the Account(s). Drive Training efficiency and effectiveness for the Account(s), through the Training Metrics. Plan, execute and monitor all training & development interventions for new hires and existing staff to enhance...

  • Senior Manager, Training

    2 weeks ago

    Cebu City, Philippines Asurion Full time

    The Sr. Training Manager leads strategic training delivery across multiple locations driving performance for both new hires and tenured employees. This role ensures alignment with organizational goals through stakeholder engagement, performance analysis, and team integration. DUTIES & RESPONSIBILITIES: Lead a team of technically savvy Learning and...

  • Works Train Manager

    2 weeks ago

    Makati City, National Capital Region, Philippines Hitachi Rail Full time ₱900,000 - ₱1,200,000 per year

    About UsA career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and innovative ways we work to bring people together, there's something for everyone to get stuck...

  • Training and Engagement Specialist

    2 weeks ago

    Iloilo City, Western Visayas, Philippines LifeBank Sustainable Initiatives Inc. Full time ₱900,000 - ₱1,200,000 per year

    JOB SUMMARY:The Training and Engagement Specialist is responsible for facilitating the end-to-end training process, from identifying training needs to ensuring successful learner engagement and completion. This also coordinates relevant and high-quality training programs, facilitating logistical and administrative requirements, and maintaining effective...

  • Training Manager

    3 weeks ago

    Cebu City, Philippines TASQ Staffing Solutions Full time

    About the job Training Manager - Cebu City About the job Training Manager (Cebu) | Hybrid Work Setup: Hybrid Requirements: Minimum of 2 years as a training manager in the BPO industry. Manage process trainers, assistant managers, and lead assistant managers aligned to the process. The job focuses on coaching and mentoring process trainers, assistant...

  • Customer Service Representatives

    1 week ago

    Iloilo City, Western Visayas, Philippines TalentSync Training and Development Full time

    We areseeking highly motivated and customer-oriented individuals to join our dynamic team as Customer Service Representatives (Retail Account) in our Iloilo City office. In this full-time role, you will be responsible for providing exceptional customer service and support to our clients, handling various non-voice account-related inquiries and tasks.What...

  • Group Training Manager

    4 weeks ago

    Quezon City, Philippines Comrise Full time

    Comrise Quezon City, National Capital Region, Philippines Group Training Manager Get AI-powered advice on this job and more exclusive features. Develop and lead a team of highly competent DMs, AMs and Trainers delivering the best of training experiences to the Account(s). Drive Training efficiency and effectiveness for the Account(s), through the Training...

  • Senior Officer, Training

    1 week ago

    City of Dreams Manila, Philippines Melco Resorts & Entertainment Full time ₱1,200,000 - ₱2,400,000 per year

    REQ13291 Senior Officer, Training & Development (Open)POSITION SUMMARY:To conduct, review, update and develop training & development materials or curriculum. He/she is mainly responsible to assist in implementing instructor-led training programs, in maintaining a property orientation program for colleagues to introduce the company and the culture, and in...