Assistant Manager Training
2 weeks ago
Key Responsibilities:
- Facilitate new hire training for Pre-process and/or Process Training batches.
- Create, organize, plan, and deliver various forms of onboarding, orientation, and training for employees.
- Create and/or acquire training procedure manuals, guides, and course materials.
- Conduct TNA for BAU Refreshers.
- Maintain records of training and development activities, attendance, results of tests and assessments, and retraining requirements.
- Evaluate program effectiveness through assessments, surveys, and feedback.
- Conduct coaching and feedback for teams assigned on the floor.
- Conduct Train-the-Trainer Programs for new trainers/ capability upliftment training for existing trainers.
Qualifications and Skills:
- Amenable to Work Onsite at our Megaworld Iloilo site.
- With at least 2 years' experience in managing a training team, preferably in a BPO setup.
- Completed at least 2nd year college.
- Experienced in Train the Trainers program.
- Good oral and written communication skills.
- Experience in both process training and foundation skills/communication skills training.
- Must have experience in General Insurance or Property and Casualty Insurance account / Insurance Sales and Customer Service account.
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