Senior Manager, Training
2 weeks ago
The Sr. Training Manager leads strategic training delivery across multiple locations driving performance for both new hires and tenured employees. This role ensures alignment with organizational goals through stakeholder engagement, performance analysis, and team integration. DUTIES & RESPONSIBILITIES: Lead a team of technically savvy Learning and Development Specialists, including Sr.-level, spanning multiple geographies (Cebu/Iloilo, Clark/Nuvali) who implement the new expert onboarding training and continuous education experiences Partner with Instructional Design Team (IDT) to ensure the vision, look and feel of Asurion in all material designed Develop and manage new associate certification framework and curriculum to deepen agent subject matter expertise beyond baseline training established during initial on-boarding Manage multiple cross-functional learning and performance support projects Implement a framework and supporting processes to measure and communicate short-term and mid-term impact on effectiveness of training initiatives as well as key business KPIs Facilitate “Train-The-Trainer” sessions to transition solutions to the Training team ensuring accurate implementation Collaboratively develop and conduct surveys to identify training needs based on projected production processes, changes and other factors Conduct talent/skill assessments and performance evaluations of team members and work with team members to create and implement professional development plans EXPERIENCE: Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, and coordination of people and resources Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups Develop and implement performance measurements on training effectiveness Knowledge of Asurion principles and processes for providing customer and personal services Inductive reasoning skills including the ability to combine pieces of information to form general rules or conclusions as well as finding relationships among seemingly unrelated events Creativity and the ability to look at the same situation in new and unconventional ways Capable of working in an autonomous, fast paced environment yet still set priorities and meet deadlines Successfully manage multiple strategic and analytic projects concurrently keeping awareness alignment of cross-functional processes and procedures DESIRED QUALIFICATIONS: Bachelor’s Degree OR equivalent combination of education and experience At least 3+ years of Sr. Management experience in people leadership in a training capacity 3+ years hands-on experience with mobile devices, tablets, computers, digital cameras, televisions, home audio, and/or appliances preferred 2+ years’ experience in the next gen technologies related to cloud, mobile, social, or big data 3+ years’ experience with administrative duties including submitting IT tickets and managing data Willing to work onsite and work on flexible schedules #J-18808-Ljbffr
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Senior Training Manager
2 weeks ago
Cebu City, Philippines Asurion Full timeSenior Training Manager Asurion Cebu, Central Visayas, Philippines The Sr. Training Manager leads training delivery operations, manages training managers, and ensures the effective onboarding and development of Experts across multiple lines of business, specifically launching and expanding new businesses. This role is pivotal in maintaining high training...
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Senior Manager, Training
4 weeks ago
Iloilo City, Philippines Asurion Full timeSenior Manager, Training page is loaded## Senior Manager, Trainingremote type: Onsitelocations: Cebu: Clark Freeportposted on: Posted Yesterdayjob requisition id: ASU The Sr. Training Manager leads strategic training delivery across multiple locations driving performance for both new hires and tenured employees. This role ensures alignment with...
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Training Manager
3 weeks ago
Cebu City, Philippines TASQ Staffing Solutions Full timeAbout the job Training Manager - Cebu City About the job Training Manager (Cebu) | Hybrid Work Setup: Hybrid Requirements: Minimum of 2 years as a training manager in the BPO industry. Manage process trainers, assistant managers, and lead assistant managers aligned to the process. The job focuses on coaching and mentoring process trainers, assistant...
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Training Manager
3 weeks ago
Cebu City, Philippines TASQ Staffing Solutions Full timeAbout the job Training Manager - Hybrid (Cebu City) TASQ hasa job opening for a training manager positionin Cebu City, with a hybrid work setup. Requirements: At least 2 years of experience as a training manager within the BPO industry. Experience managing process trainers, assistant managers, and lead assistant managers related to the process. Focuses on...
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International Training Manager
2 weeks ago
Cebu City, Central Visayas, Philippines Lifewood Data Technology Data Processing Company Full time ₱900,000 - ₱1,200,000 per yearLifewood Data Technology is seeking an experienced and dynamic International Training Manager to oversee the development and delivery of training programs for our global teams. As we expand across international markets, this role is essential in ensuring that our employees are equipped with the skills and knowledge needed to meet the demands of a rapidly...
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Training Manager
2 weeks ago
Cebu City P, Philippines Virtual Staffing Solutions Full time ₱900,000 - ₱1,200,000 per yearDescriptionThe Training Manager will oversee all training initiatives within the BPO environment, ensuring alignment with business goals and industry standards. This role requires strong collaboration with stakeholders, effective management of training logistics, and continuous enhancement of training methodologies to improve employee performance and client...
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Senior Training Manager
4 weeks ago
Quezon City, Philippines WNS Global Services, Inc. Full timeJob Description: Develop and lead a team of highly competent DMs, AMs and Trainers delivering the best of training experiences to the Account(s). Drive Training efficiency and effectiveness for the Account(s), through the Training Metrics. Plan, execute and monitor all training & development interventions for new hires and existing staff to enhance...
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Training Manager
2 weeks ago
Cebu City P, Philippines Wipro Limited Full time ₱1,200,000 - ₱2,400,000 per yearJob DescriptionJob Title: Training Manager - L2Req Id: 102406City: CebuState/Province: Cebu StatePosting Start Date: 10/13/25Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our...
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Training Manager
3 weeks ago
Cebu City, Philippines TASQ Staffing Solutions Full timeTASQ is urgently seeking to hire an on-site Training Manager in Cebu. The pre-screening interview will be conducted via phone. Work Setup On-site/Possibly Hybrid Requirements At least 2 years of experience as a Training Manager in the BPO industry. Responsible for overseeing process trainers, Assistant Managers, and Lead Assistant Managers in alignment with...
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Training and Development Manager
1 week ago
Cebu City, Central Visayas, Philippines Vismotor Corporation Full time ₱1,200,000 - ₱2,400,000 per yearJOB PURPOSEDesigns and conducts Training Needs Analysis (TNA) through different methods (e.g., conduct of survey, consolidation of Individual Development Plans from performance evaluations, consultation meetings with department heads, etc.).Develops an annual training plan with budgets, timelines, milestones, accountability, and quality standards based on...
