Technical Support Engineer

3 weeks ago

Pangasinan Philippines Buscojobs Full time

Overview

The Customer Service Relation (CSR) is responsible for providing support to sales representatives in the field and handling inquiries from customers or prospects who contact the company’s sales department. They do not typically sell directly, but their work contributes to strong customer relationships and enables the field sales team to focus more on selling.

Responsibilities
  • Handle the processing of all orders with accuracy and timeliness.
  • Input orders to the company’s computer system and ensure that orders are processed in line with customers’ delivery requirements.
  • Inform customers of delays and arrange alternative delivery dates.
  • Update customers or sales representatives on stock availability and delivery schedules.
  • Check stock availability or production schedules and forward order details to production and distribution departments.
  • Prepare delivery receipts or sales invoices.
  • Respond to customer complaints and provide after-sales support when requested.
  • Respond to customer problems or complaints and inform concerned departments.
  • Ensure returned items are attached with incident reports and SPAS and recorded in the system.
  • Assist in the preparation and organization of promotional materials or events.
  • Ensure representatives have sufficient quantities of sales support material (e.g., product brochures or case studies).
  • Arrange for the production of presentations and supporting material (e.g., technical papers or customer references) to help sales representatives win business.
  • Facilitate product sample requests.
  • Collaborate with other departments and contact the technical/QA department for product or technical queries.
  • Coordinate with manufacturing and logistics to agree on delivery dates.
  • Coordinate with credit and collection for customer registration, price setting, and customer AR status.
  • Provide clerical and administrative support to management as requested.
  • Ensure that completed delivery receipts, sales invoices, and returns are forwarded to the credit and collection department the next working day.
  • Provide any reports requested by other departments or higher management.
  • Contribute to team effort by achieving related results as needed.
Qualifications & Experience

Work Experience: Preferably with experience in Sales and Marketing or clerical work or equivalent for at least 1 year.

Experience: Technical Support: 1 year (preferred).

Job Details

Job Types: Full-time, Permanent

Location: Mandaue, Cebu (ability to commute or relocate before starting work is required).

Schedule: 8 hour shift

Supplemental pay types: 13th month salary, Overtime pay, Performance bonus

Language

English (preferred)

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