Technical Support Engineer
4 weeks ago
JOB SUMMARY This role will involve providing world-class customer service and technical support for our vector database and all Pinecone products. The ideal candidate will have excellent communication and customer service skills, empathy, and ethical decision-making. They should have a strong technical background, including experience working with Python and REST APIs, the ability to understand data structures, and interest in or familiarity with fundamental search and AI concepts. JOB RESPONSIBILITIES Manage and resolve customer inquiries in a timely and effective manner Provide support to customers by troubleshooting technical issues and communicating escalations to our engineering teams Explain usage and costs to customers, working closely with our finance team to address billing inquiries Design runbooks to improve coverage and effectiveness of our internal AI agents Identify areas of improvement for customer experience and share suggestions with our product team Enhance our product literature by creating knowledge articles and improving our documentation JOB QUALIFICATIONS Strong technical acumen with the ability to understand and explain APIs, cloud infrastructure, data pipelines, and enterprise software integrations Ability to communicate complex technical concepts to both technical and non-technical audiences Thrives in a startup environment: resourceful, adaptable, and proactive in creating solutions Preference for experience working with cloud providers (AWS, GCP, Azure) Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries IT Services and IT Consulting #J-18808-Ljbffr
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Technical Sales Engineer
1 day ago
, Laguna, Philippines Energy Integrated Systems and Support Services Full timeEnergy Integrated Systems and Support Services Urgent ₱30-45K (Monthly) On-site - Laguna 1-3 Yrs Exp Bachelor Full-time Share Job Description Government Mandated Benefits Insurance Health & Wellness HMO Identify and target potential clients needing technical solutions Build and maintain strong relationships with new and existing clients Present and...
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Sales Technical Support
2 weeks ago
, Davao del Sur, Philippines JOEL TECH TECHNICAL SERVICES Full timeResponsibilities Equipment Setup and Maintenance: Responsible for setting up, testing, and maintaining technical equipment (e.g., sound systems, projectors, lighting) to ensure smooth operation during events or productions. Troubleshooting and Technical Support: Provide on-site technical support, resolving any issues with equipment or systems promptly to...
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Technical Support Engineer
5 days ago
, Zambales, Philippines Prime@Technology Specialists, Inc. Full timeTSG Technical Support Engineer I Fresh graduates are encouraged to apply. Responsibilities Escalates and endorses complex IT incidents and other unresolved technical problems to a higher tier support; Serves as a main contact person in Desktop PC support, peripherals installation (printers, scanners, and CCTVs), email and internet configuration, software...
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Senior Technical Support Engineer
3 weeks ago
, , Philippines Cadmus Full timeSenior Technical Support Engineer At Cadmus, we believe every student should have equal opportunity to achieve academic excellence. Cadmus is a global EdTech company dedicated to breaking down learning barriers by providing high‑quality learning and assessment solutions to higher education. We are looking for a Senior Technical Support Engineer to support...
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Technical Support Engineer
4 weeks ago
, , Philippines PANDR Full timeOverview We are seeking a skilled and client-focused Technical Support Engineer to join our IT Support Team. You will assist external clients with UCaaS and CCaaS systems, including Zoom and Microsoft Teams . The role involves troubleshooting, configuration, and optimization to ensure smooth operations and client satisfaction. This position also offers a...
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Technical Support Engineer
2 weeks ago
, , Philippines Toku Pte Ltd Full timeToku’s mission is to help companies engage with their customers efficiently. We have helped companies move all the voice communications to the cloud and recently embarked on creating products that help companies keep engaging with their customers no matter where their employees are working from. Toku is currently getting into a scale-up mode. We want to...
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Full Stack Engineer
3 weeks ago
, , Philippines Ranger Technical Resources Full timeDirect message the job poster from Ranger Technical Resources. Our partner, a leading e‑commerce provider of customized marketing and branding solutions is seeking a Senior Full Stack Engineer with deep expertise in TypeScript and Node.js to drive the next generation of its digital platforms. In this role, you’ll design and implement scalable,...
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Technical Support Engineer APAC
1 week ago
Philippines onebeat Full time ₱300,000 - ₱600,000 per yearWe are looking for a dedicated Support Engineer to ensure our customers' technical queries are resolved in a timely and satisfactory manner. In this role, your duties will include assisting customers with application installations, resolving queries via desktop support solutions, and escalating serious issues to the software development...
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Senior Technical Support Engineer
2 weeks ago
, , Philippines Netwrix Corporation Full timeOverview Senior Support Engineers are more experienced engineers who serve customers not only through working directly with them to resolve complex issues, but also by continuously contributing to the enablement and growth of other team members. While working as an individual contributor, they accomplish this goal by accepting and assisting on escalated...
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Technical Support Engineer III
1 day ago
, , Philippines Delinea Full timeAbout Delinea Delinea is a pioneer in securing human and machine identities through intelligent, centralized authorization, empowering organizations to seamlessly govern their interactions across the modern enterprise. Leveraging AI‑powered intelligence, Delinea’s leading cloud‑native Identity Security Platform applies context throughout the entire...