
Technical Support Engineer
18 hours ago
JOB SUMMARY This role will involve providing world-class customer service and technical support for our vector database and all Pinecone products. The ideal candidate will have excellent communication and customer service skills, empathy, and ethical decision-making. They should have a strong technical background, including experience working with Python and REST APIs, the ability to understand data structures, and interest in or familiarity with fundamental search and AI concepts. JOB RESPONSIBILITIES Manage and resolve customer inquiries in a timely and effective manner Provide support to customers by troubleshooting technical issues and communicating escalations to our engineering teams Explain usage and costs to customers, working closely with our finance team to address billing inquiries Design runbooks to improve coverage and effectiveness of our internal AI agents Identify areas of improvement for customer experience and share suggestions with our product team Enhance our product literature by creating knowledge articles and improving our documentation JOB QUALIFICATIONS Strong technical acumen with the ability to understand and explain APIs, cloud infrastructure, data pipelines, and enterprise software integrations Ability to communicate complex technical concepts to both technical and non-technical audiences Thrives in a startup environment: resourceful, adaptable, and proactive in creating solutions Preference for experience working with cloud providers (AWS, GCP, Azure) Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries IT Services and IT Consulting #J-18808-Ljbffr
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Technical Sales Engineer
2 weeks ago
, Laguna, Philippines Energy Integrated Systems and Support Services Full timeEnergy Integrated Systems and Support Services Urgent ₱30-45K (Monthly) On-site - Laguna 1-3 Yrs Exp Bachelor Full-time Share Job Description Government Mandated Benefits Insurance Health & Wellness HMO Identify and target potential clients needing technical solutions Build and maintain strong relationships with new and existing clients Present and...
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Technical Support Engineer
4 days ago
, , Philippines PANDR Full timeOverview We are seeking a skilled and client-focused Technical Support Engineer to join our IT Support Team. You will assist external clients with UCaaS and CCaaS systems, including Zoom and Microsoft Teams . The role involves troubleshooting, configuration, and optimization to ensure smooth operations and client satisfaction. This position also offers a...
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Sales Technical Support
4 weeks ago
, Davao del Sur, Philippines JOEL TECH TECHNICAL SERVICES Full timeResponsibilities Equipment Setup and Maintenance: Responsible for setting up, testing, and maintaining technical equipment (e.g., sound systems, projectors, lighting) to ensure smooth operation during events or productions. Troubleshooting and Technical Support: Provide on-site technical support, resolving any issues with equipment or systems promptly to...
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Technical Support Engineer
2 days ago
Philippines Full Potential Solutions Full time ₱250,000 - ₱500,000 per yearAbout Us Full Potential Solutions (FPS) is a performance-based, analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes, and proprietary technology...
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Technical Support Engineer
2 weeks ago
, , Philippines Assima Full timeOverview We are seeking a smart and talented Technical Support Engineer to join our growing team. This role provides world-class technical support to high-profile enterprise clients and plays a key role in ensuring the successful deployment and operation of our cloud-based solutions. You'll collaborate closely with Research and Development (R&D) to integrate...
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Technical Support Engineer APAC
5 days ago
Philippines onebeat Full time ₱300,000 - ₱600,000 per yearWe are looking for a dedicated Support Engineer to ensure our customers' technical queries are resolved in a timely and satisfactory manner. In this role, your duties will include assisting customers with application installations, resolving queries via desktop support solutions, and escalating serious issues to the software development...
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Technical Support Engineer
4 weeks ago
, , Philippines Toku Pte Ltd Full timeToku’s mission is to help companies engage with their customers efficiently. We have helped companies move all the voice communications to the cloud and recently embarked on creating products that help companies keep engaging with their customers no matter where their employees are working from. Toku is currently getting into a scale-up mode. We want to...
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Technical Support Engineer
2 weeks ago
, Zamboanga del Sur, Philippines 90 Degrees North Full time90 Degrees North, Inc. is a company engaged in TV production, film, rentals, distributorships, and system integration, with partners and principals across the USA, Europe, and the Asia-Pacific. The company is a strategic supplier in the Philippine market, providing tailored solutions, standard and state-of-the-art equipment, and design and engineering...
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It Technical Support Engineer
2 weeks ago
, Metro Manila, Philippines Buscojobs Full timeOpportunities for growth, freedom to choose your path and pace Technical Support Engineer Posted 1 day ago Job Description Role Summary: The Technical Support Specialist plays a critical role in ensuring smooth IT operations by providing Level 1 and Level 2 application support, managing IT tickets, and overseeing JIRA monitoring. This role is essential in...
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Technical Support Engineer
4 weeks ago
, , Philippines Delinea Inc. Full timeAbout Delinea: Delinea is a pioneer in securing identities through centralized authorization, making organizations more secure by seamlessly governing their interactions across the modern enterprise. Delinea allows organizations to apply context and intelligence throughout the identity lifecycle across cloud and traditional infrastructure, data, and SaaS...