
Technical Support Engineer
20 hours ago
Overview We are seeking a skilled and client-focused Technical Support Engineer to join our IT Support Team. You will assist external clients with UCaaS and CCaaS systems, including Zoom and Microsoft Teams . The role involves troubleshooting, configuration, and optimization to ensure smooth operations and client satisfaction. This position also offers a growth path toward leadership, ideal for candidates ready to mentor and take on greater responsibility. Key Responsibilities Provide first-line technical support via phone, email, and chat. Troubleshoot and resolve issues in UCaaS/CCaaS, hardware, software, and networks. Configure and support tools such as Zoom and Microsoft Teams. Escalate complex cases to 2nd-level or vendor support. Maintain technical documentation and FAQs. Manage and resolve support tickets promptly. Conduct client training and stay updated on new technologies. Support continuous process improvements and mentor junior staff. Qualifications Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience). Proven experience in technical support, preferably UCaaS/CCaaS systems. Proficient in Zoom, Microsoft Teams, and communication platforms. Strong troubleshooting, communication, and problem-solving skills. Familiar with ticketing systems and ITIL best practices. Team-oriented, adaptable, and growth-driven with leadership potential. Why Join Us? Healthy, supportive, and conducive work environment (Great Place to Work™ Certified for three consecutive years) Work with an innovative company delivering cutting-edge solutions across multiple industries Lead a team in a fast-paced, high-growth environment Competitive salary with opportunities for career advancement Collaborative, forward-thinking work culture 21 leave credits plus all client-based holidays HMO coverage with dependent benefits Exposure to world-class leadership from both local and international supervisors Job Details Seniority level: Associate Employment type: Full-time Job function: Information Technology Industries: Outsourcing and Offshoring Consulting Ready to take your career to the next level? Apply now #J-18808-Ljbffr
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Technical Sales Engineer
1 week ago
, Laguna, Philippines Energy Integrated Systems and Support Services Full timeEnergy Integrated Systems and Support Services Urgent ₱30-45K (Monthly) On-site - Laguna 1-3 Yrs Exp Bachelor Full-time Share Job Description Government Mandated Benefits Insurance Health & Wellness HMO Identify and target potential clients needing technical solutions Build and maintain strong relationships with new and existing clients Present and...
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Sales Technical Support
3 weeks ago
, Davao del Sur, Philippines JOEL TECH TECHNICAL SERVICES Full timeResponsibilities Equipment Setup and Maintenance: Responsible for setting up, testing, and maintaining technical equipment (e.g., sound systems, projectors, lighting) to ensure smooth operation during events or productions. Troubleshooting and Technical Support: Provide on-site technical support, resolving any issues with equipment or systems promptly to...
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Technical Support Engineer
1 week ago
, , Philippines Assima Full timeOverview We are seeking a smart and talented Technical Support Engineer to join our growing team. This role provides world-class technical support to high-profile enterprise clients and plays a key role in ensuring the successful deployment and operation of our cloud-based solutions. You'll collaborate closely with Research and Development (R&D) to integrate...
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Technical Support Engineer APAC
2 days ago
Philippines onebeat Full time ₱300,000 - ₱600,000 per yearWe are looking for a dedicated Support Engineer to ensure our customers' technical queries are resolved in a timely and satisfactory manner. In this role, your duties will include assisting customers with application installations, resolving queries via desktop support solutions, and escalating serious issues to the software development...
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Technical Support Engineer
3 weeks ago
, , Philippines Toku Pte Ltd Full timeToku’s mission is to help companies engage with their customers efficiently. We have helped companies move all the voice communications to the cloud and recently embarked on creating products that help companies keep engaging with their customers no matter where their employees are working from. Toku is currently getting into a scale-up mode. We want to...
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Technical Support Engineer
1 week ago
, Zamboanga del Sur, Philippines 90 Degrees North Full time90 Degrees North, Inc. is a company engaged in TV production, film, rentals, distributorships, and system integration, with partners and principals across the USA, Europe, and the Asia-Pacific. The company is a strategic supplier in the Philippine market, providing tailored solutions, standard and state-of-the-art equipment, and design and engineering...
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It Technical Support Engineer
1 week ago
, Metro Manila, Philippines Buscojobs Full timeOpportunities for growth, freedom to choose your path and pace Technical Support Engineer Posted 1 day ago Job Description Role Summary: The Technical Support Specialist plays a critical role in ensuring smooth IT operations by providing Level 1 and Level 2 application support, managing IT tickets, and overseeing JIRA monitoring. This role is essential in...
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Technical Support Engineer
3 weeks ago
, , Philippines Delinea Inc. Full timeAbout Delinea: Delinea is a pioneer in securing identities through centralized authorization, making organizations more secure by seamlessly governing their interactions across the modern enterprise. Delinea allows organizations to apply context and intelligence throughout the identity lifecycle across cloud and traditional infrastructure, data, and SaaS...
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Technical Support Engineer
2 weeks ago
Philippines PSSLAI Full time $40,000 - $60,000 per yearBe part of the fastest-growing savings and loan association and work alongside talented, success-driven individuals. At PSSLAI, we empower you with opportunities for growth, innovation, and continuous learning while offering competitive compensation and comprehensive benefits.If you're ready to serve those who serve and protect, join us today and make a...
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Senior Technical Support Engineer
3 weeks ago
, , Philippines Netwrix Corporation Full timeOverview Senior Support Engineers are more experienced engineers who serve customers not only through working directly with them to resolve complex issues, but also by continuously contributing to the enablement and growth of other team members. While working as an individual contributor, they accomplish this goal by accepting and assisting on escalated...