Technical Support Engineer

3 weeks ago


Philippines PANDR Full time

Overview We are seeking a skilled and client-focused Technical Support Engineer to join our IT Support Team. You will assist external clients with UCaaS and CCaaS systems, including Zoom and Microsoft Teams . The role involves troubleshooting, configuration, and optimization to ensure smooth operations and client satisfaction. This position also offers a growth path toward leadership, ideal for candidates ready to mentor and take on greater responsibility. Key Responsibilities Provide first-line technical support via phone, email, and chat. Troubleshoot and resolve issues in UCaaS/CCaaS, hardware, software, and networks. Configure and support tools such as Zoom and Microsoft Teams. Escalate complex cases to 2nd-level or vendor support. Maintain technical documentation and FAQs. Manage and resolve support tickets promptly. Conduct client training and stay updated on new technologies. Support continuous process improvements and mentor junior staff. Qualifications Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience). Proven experience in technical support, preferably UCaaS/CCaaS systems. Proficient in Zoom, Microsoft Teams, and communication platforms. Strong troubleshooting, communication, and problem-solving skills. Familiar with ticketing systems and ITIL best practices. Team-oriented, adaptable, and growth-driven with leadership potential. Why Join Us? Healthy, supportive, and conducive work environment (Great Place to Work™ Certified for three consecutive years) Work with an innovative company delivering cutting-edge solutions across multiple industries Lead a team in a fast-paced, high-growth environment Competitive salary with opportunities for career advancement Collaborative, forward-thinking work culture 21 leave credits plus all client-based holidays HMO coverage with dependent benefits Exposure to world-class leadership from both local and international supervisors Job Details Seniority level: Associate Employment type: Full-time Job function: Information Technology Industries: Outsourcing and Offshoring Consulting Ready to take your career to the next level? Apply now #J-18808-Ljbffr



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