Current jobs related to Service Desk Analyst - Manila - Capgemini

  • Senior Service Desk Analyst

    1 week ago

    Manila, Philippines IntouchCX Full time

    IntouchCX Manila, National Capital Region, Philippines About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a...

  • Service Desk Analyst

    1 week ago

    Manila, National Capital Region, Philippines Capgemini Full time ₱300,000 - ₱450,000 per year

    Role Qualifications 1 – 2 years working experience in a Technical Help Desk Environment providing 1st level phone support to a large customer base.1 - 2 years' work experience in customer services support or having equivalent kind of skills experience, soft skills a must.1 - 2 years' experience supporting the following hardware and software: PC, Macintosh,...

  • Service Desk Analyst

    2 days ago

    Manila, National Capital Region, Philippines Happy Staffers Full time ₱348,000 - ₱588,000 per year

    Job Description:We are looking for a skilled and customer-focused Service Desk Analyst to join our IT team. The role involves providing first-level support for IT incidents and service requests, ensuring quick resolution and excellent customer service.Key Responsibilities:Act as the first point of contact for users via phone, email, or ticketing system.Log,...

  • Service Desk Analyst

    2 weeks ago

    , Metro Manila, Philippines Nezda Technologies, Inc. Full time

    Service Desk AnalystWe’re looking for an L1 Service Desk Analyst to be the first point of contact for IT support. You’ll handle day-to-day technical issues, log tickets, and make sure users get timely assistance. Complex cases will be escalated to higher-level teams, but you’ll own the initial response and troubleshooting. Key Responsibilities Serve...

  • Service Desk Analyst

    7 days ago

    , Metro Manila, Philippines Capgemini Full time

    Overview Service Desk / Technical Helpdesk Analyst – responsible for providing first level phone support to a large customer base, troubleshooting hardware, software, and network operating problems, and ensuring timely resolution. Responsibilities Troubleshoots via the phone hardware, software, and network operating problems and involves technical...

  • Service Desk Analyst

    2 days ago

    Manila, National Capital Region, Philippines Staff Domain Inc Full time ₱300,000 - ₱600,000 per year

    Set-up and Location: Onsite | Ortigas, Pasig (Hybrid option may be available)Work Schedule: 8:30 AM - 5:30 PM (AEST) | 6:30 AM - 3:30 PM (PH Time)On-Call: Required after AU shift Ready to be part of a team that keeps businesses running smoothly? We're looking for a Service Desk Analyst (MSP Support Analyst) to join a dynamic, client-focused Managed Service...

  • Global It Service Desk Engineer

    2 weeks ago

    , Metro Manila, Philippines Buscojobs Full time

    Overview Explore numerous service desk job opportunities. Service desk roles are essential for providing technical support and customer service across various industries. These positions involve troubleshooting technical issues, managing user inquiries, and maintaining IT systems. Service desk professionals act as the first point of contact for resolving...

  • It Service Desk Analyst It Help Desk Start Asap

    2 weeks ago

    , Metro Manila, Philippines Buscojobs Full time

    Service Desk Analyst — Refined Description Overview: A Service Desk Analyst provides first- to mid-level IT support, handling incidents and service requests, ensuring timely resolution, and escalating to appropriate teams as needed. This role may involve on-site or remote support, working with Windows, Office 365, Exchange, Azure, and related technologies....

  • Service Desk Team Lead

    2 weeks ago

    , Metro Manila, Philippines Buscojobs Full time

    The Service Desk Lead is responsible for leading the IT Service Desk team and ensuring the timely and efficient handling of customer-reported incidents and service requests. This role ensures SLA adherence, provides escalation support, and delivers consistent client communication to maintain high service satisfaction. The Service Desk Lead manages day-to-day...

  • Service Desk Analyst

    2 weeks ago

    Manila, Philippines Wipro Full time

    Overview The purpose of this role is to be the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives. Role The purpose of this role is to be the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user...

Service Desk Analyst

4 weeks ago

Manila, Philippines Capgemini Full time

Overview

Capgemini Manila, National Capital Region, Philippines

Role

Service Desk / Technical Helpdesk Analyst (Cebu) at Capgemini

Responsibilities
  • Troubleshoots via the phone hardware, software, and network operating problems and involves technical resources to ensure resolution.
  • Applies understanding and knowledge of information systems products and services to assist users.
  • Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems.
  • Coordinates referrals to appropriate technical, professional, or service personnel.
  • Receives and prioritizes issues and forwards using appropriate escalation procedures.
  • All other duties as assigned.
Qualifications
  • 1 – 2 years working experience in a Technical Help Desk Environment providing 1st level phone support to a large customer base.
  • 1 - 2 years’ work experience in customer services support or having equivalent kind of skills experience, soft skills a must.
  • 1 - 2 years’ experience supporting the following hardware and software: PC, Macintosh, iPhone, Printers. MS-Outlook, Windows 7, 10 OS, MS-Office 2013 and 2016 (Office 365).
  • Must be able to work independently.
  • Strong interpersonal, analytical and customer service skills.
  • Ability to understand and follow oral and written instructions.
  • Strong English (verbal and written) skills.
  • Must be amenable to work onsite in Cebu Business Park.
  • Open to working graveyard shifts and rotating schedules.
Role Qualifications
  • 1 – 2 years working experience in a Technical Help Desk Environment providing 1st level phone support to a large customer base.
  • 1 - 2 years’ work experience in customer services support or having equivalent kind of skills experience, soft skills a must.
  • 1 - 2 years’ experience supporting the following hardware and software: PC, Macintosh, iPhone, Printers. MS-Outlook, Windows 7, 10 OS, MS-Office 2013 and 2016 (Office 365).
  • Must be able to work independently.
  • Strong interpersonal, analytical and customer service skills.
  • Ability to understand and follow oral and written instructions.
  • Strong English (verbal and written) skills.
  • Must be amenable to work onsite in Cebu Business Park.
  • Open to working graveyard shifts and rotating schedules.
Seniorities
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Information Technology
Industries
  • IT Services and IT Consulting
#J-18808-Ljbffr