Service Desk Analyst

3 days ago

Manila, Philippines Capgemini Full time

Overview

Capgemini Manila, National Capital Region, Philippines

Role

Service Desk / Technical Helpdesk Analyst (Cebu) at Capgemini

Responsibilities
  • Troubleshoots via the phone hardware, software, and network operating problems and involves technical resources to ensure resolution.
  • Applies understanding and knowledge of information systems products and services to assist users.
  • Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems.
  • Coordinates referrals to appropriate technical, professional, or service personnel.
  • Receives and prioritizes issues and forwards using appropriate escalation procedures.
  • All other duties as assigned.
Qualifications
  • 1 – 2 years working experience in a Technical Help Desk Environment providing 1st level phone support to a large customer base.
  • 1 - 2 years’ work experience in customer services support or having equivalent kind of skills experience, soft skills a must.
  • 1 - 2 years’ experience supporting the following hardware and software: PC, Macintosh, iPhone, Printers. MS-Outlook, Windows 7, 10 OS, MS-Office 2013 and 2016 (Office 365).
  • Must be able to work independently.
  • Strong interpersonal, analytical and customer service skills.
  • Ability to understand and follow oral and written instructions.
  • Strong English (verbal and written) skills.
  • Must be amenable to work onsite in Cebu Business Park.
  • Open to working graveyard shifts and rotating schedules.
Role Qualifications
  • 1 – 2 years working experience in a Technical Help Desk Environment providing 1st level phone support to a large customer base.
  • 1 - 2 years’ work experience in customer services support or having equivalent kind of skills experience, soft skills a must.
  • 1 - 2 years’ experience supporting the following hardware and software: PC, Macintosh, iPhone, Printers. MS-Outlook, Windows 7, 10 OS, MS-Office 2013 and 2016 (Office 365).
  • Must be able to work independently.
  • Strong interpersonal, analytical and customer service skills.
  • Ability to understand and follow oral and written instructions.
  • Strong English (verbal and written) skills.
  • Must be amenable to work onsite in Cebu Business Park.
  • Open to working graveyard shifts and rotating schedules.
Seniorities
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Information Technology
Industries
  • IT Services and IT Consulting
#J-18808-Ljbffr

  • Service Desk Analyst

    3 weeks ago

    Manila, National Capital Region, Philippines Capgemini Full time

    Join to apply for the Service Desk Analyst (Pasay) role at Capgemini.ResponsibilitiesTroubleshoots via the phone hardware, software, and network operating problems and involves technical resources to ensure resolution.Applies understanding and knowledge of information systems products and services to assist users.Identifies, investigates and researches user...

  • Service Desk Analyst

    2 weeks ago

    Manila, National Capital Region, Philippines Netrix Global Full time $104,000 - $130,878 per year

    About The Opportunity  This Service Desk Analyst position is a Remote Philippines based role. At Netrix Global, the Service Desk Analyst will provide timely and accurate tier one technical support to all clients generated from calls and emails, as well as ticket escalations and assignments from management. They will require an aptitude for working with...

  • Service Desk Analyst

    3 days ago

    Manila, Philippines Netrix LLC Full time

    About The Opportunity This Service Desk Analyst position is a RemotePhilippinesbasedrole. At Netrix Global, the Service Desk Analyst will provide timely and accurate tier one technical support to all clients generated from calls and emails, as well as ticket escalations and assignments from management. They will require an aptitude for working with...

  • Service Desk Analyst

    3 weeks ago

    Manila, National Capital Region, Philippines Datacom Full time

    Our PurposeHere at Datacom, we connect people and technology to solve challenges, create opportunities and discover new possibilities for our communities.The Nitty GrittyWe have over 6,200 people across our global offices and generate annual revenue of over $1.2 billion, this makes us one of Australasia's largest professional IT services companies. We have...

  • Service Desk Analyst

    3 days ago

    Manila, Philippines Datacom Full time

    Our Purpose Here at Datacom, we connect people and technology to solve challenges, create opportunities and discover new possibilities for our communities. The Nitty Gritty We have over 6,200 people across our global offices and generate annual revenue of over $1.2 billion, this makes us one of Australasia’s largest professional IT services companies. We...

  • Service Desk Analyst

    3 weeks ago

    Manila, National Capital Region, Philippines Capgemini Full time

    OverviewJoin to apply for the Service Desk Analyst (Cebu) role at Capgemini.ResponsibilitiesTroubleshoots via the phone hardware, software, and network operating problems and involves technical resources to ensure resolution.Applies understanding and knowledge of information systems products and services to assist users.Identifies, investigates and...

  • IT Service Desk Analyst

    1 week ago

    Manila, National Capital Region, Philippines Outsourced Full time ₱70,000 - ₱120,000 per year

    Job DescriptionCompany Description is a leading ISO certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and...

  • Service Desk Specialist

    1 week ago

    Manila, National Capital Region, Philippines beBeeTechnical Full time $60,000 - $85,000

    Job Summary:">We are seeking a skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing high-quality technical support to our customers.">Key Responsibilities:">">Provide timely and effective resolution to customer issues via phone, email, and chat.">Manage incidents and requests within our ticketing...

  • IT Service Desk Analyst

    3 days ago

    Manila, Philippines Jocson College Inc. Full time

    Responsibilities Job Profile: Service Desk Analyst Location: Manila, Philippines. Citizenship: Only Filipino citizens are eligible to apply. Work Experience: Any Fresher including College pass-out Fresher or Undergraduate Fresher or High School Degree freshers or Graduate freshers is eligible to apply. Job Description: Responsible for providing the...

  • IT Service Desk Analyst

    3 days ago

    Manila, Philippines Santaisabel Full time

    Responsibilities Job Profile: Service Desk Analyst Location: Manila, Philippines. Citizenship: Only Filipino citizens are eligible to apply. Work Experience: Any Fresher including College pass-out Fresher or Undergraduate Fresher or High School Degree freshers or Graduate freshers is eligible to apply. Job Description: Responsible for providing the...