Change and Process Management Lead

4 weeks ago

Taguig, Philippines Globe Telecom Full time

Overview

Join to apply for the Change and Process Management Lead role at Globe Telecom .

The Change and Process Management Lead is pivotal in driving operational excellence by spearheading initiatives that streamline processes and leverage automation to optimize efficiency. This role leads the execution of change management strategies, identifies opportunities for process improvements, and deploys solutions that enhance productivity, reduce operational costs, and foster a culture of continuous improvement. The role also involves managing and enhancing SPP data and information, ensuring its accuracy and strategic value, and cultivating a culture of innovation and excellence to keep the organization competitive and agile.

Responsibilities
  • AUTOMATION OPTIMIZATION: Own and drive all automation requirements for the SPP workstream to streamline workflows, reduce manual efforts, and increase efficiency.
  • Spearhead the integration of SPP tools with the Network Digitalization Team and Globe systems to ensure seamless operations.
  • CHANGE AND PROCESS IMPROVEMENT: Directly lead the execution of change management strategies to facilitate smooth transitions and adoption of new processes and tools.
  • Identify, analyze, and optimize existing SPP processes to improve efficiency, reduce costs, and enhance performance.
  • Implement solutions that drive efficiency and foster a culture of continuous improvement across the organization.
  • PROJECT MANAGEMENT: Manage the end-to-end lifecycle of process and automation projects, including requirement gathering, development, deployment, training, and post-implementation support.
  • Ensure compliance with project process and documentation requirements (e.g., project charters, PM plans, dashboards).
  • Collaborate with cross-functional teams to understand needs, gather feedback, and implement automation and process improvements.
  • Provide training and support to team members and stakeholders on new processes and automation tools for successful adoption.
  • OPERATIONAL SUPPORT AND SPECIAL INITIATIVES: Directly manage the data lifecycle and retention policies for SPP, ensuring data accuracy and compliance.
  • Take ownership of all platforms containing SPP information and data, ensuring their effective management and utilization.
  • Adopt a techco mindset, embrace Globe’s Digital for all mantra and leverage the Globe group’s portfolio to further increase value with business partners.
Qualifications

Note: The provided description does not include explicit qualifications. Candidates should refer to the posting for the specific requirements.

Equal Opportunity Employer

Globe’s hiring process promotes equal opportunity to applicants. Any form of discrimination is not tolerated throughout the entire employee lifecycle, including posting vacancies, selecting, and interviewing applicants. Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here.

Location

Pasig, National Capital Region, Philippines

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