Process & Change Analyst

9 hours ago

Taguig, National Capital Region, Philippines Acquire Intelligence Full time ₱900,000 - ₱1,200,000 per year

We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world

Job Title: Process & Change Analyst

Location: Manila, Philippines
Reports to: Head of Transformation
Company: FibreconX Pty Ltd
Industry: Telecommunications / Fibre Infrastructure

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About FibreconX

FibreconX Pty Ltd is a fast-growing Australian telecommunications company focused on delivering advanced fibre infrastructure and connectivity solutions. Our goal is to simplify how businesses connect by combining smart technology, automation, and great customer experience. With teams across Australia and Manila, we're building modern systems and processes that make fibre delivery faster, more transparent, and easier for everyone involved.

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About the Role

We're looking for an analytical and proactive team member based in Manila to support ongoing transformation initiatives across the company.

You'll help refine workflows, identify opportunities for improvement, and assist in implementing practical changes that make daily work more efficient. You'll also help maintain consistency and accuracy in key operational activities while collaborating with teams to ensure changes are well-understood and smoothly adopted.

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Key Responsibilities

• Support company-wide improvement and change initiatives.

• Analyse and document workflows, helping implement process enhancements.

• Maintain and update process documents, SOPs, and simple progress reports.

• Help monitor operational activities to ensure accuracy and consistency.

• Coordinate with teams to facilitate adoption of new processes, tools, and ways of working.

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About You

• 2–4 years' experience in process improvement, change management, or business operations.

• Strong analytical, organisational, and communication skills.

• Good writing skills and attention to detail.

• Tech-comfortable (e.g., Google Workspace, , or similar).

• Collaborative, adaptable, and eager to learn how different teams work together.

Join the A-Team and experience the A-Life

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