Compliance Solutions TCOE SBS Client Support Consultant

3 days ago

Manila, Philippines ADP Full time

Overview

Compliance Solutions TCOE SBS Client Support Consultant – ADP Manila, National Capital Region, Philippines

Responsibilities
  • Serve as a consultant in servicing ADP's products/technologies. Use breadth of expertise to service ADP's clients. Solve client problems; take a broad perspective to identify solutions. Work with direction to resolve issues and provide solutions, with-in guidance. Creative solutions must be reviewed by Manager/Director. Leverage deep understanding of ADP's products and services to provide solutions to clients' issues and questions, exceeding clients' expectations and ensuring that clients understand the value of our products. Provide recommendations to ADP leadership around potential best practices and training on ADP solutions, based on client input or experience. Proven ability to produce positive results.
  • At least 1 year in a customer service environment, with proven ability to produce positive results. A strong focus on client satisfaction in a relevant industry or as an HR/HRIS practitioner with systems experience is required.
  • At least 1 year of professional consulting experience or equivalent experience as a practitioner in a systems-related organization.
  • Strong client relationship skills; must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards.
  • Ability to demonstrate learning agility and critical thinking skills; including sophisticated Human Capital (HR, Payroll, Tax, etc.) and software-related information in both classroom and hands-on environments.
  • Initiative: the ability to seek out answers, solutions, and positive outcomes for both the client and ADP. Organizational skills: the ability to multi-task, set priorities, and follow up in a timely manner.
  • Proficiency in the latest web technologies and working knowledge of various operating systems.
  • A history of successful performance in operational, implementation or service positions (e.g., Service/Implementation Support Coordinator, Service/Implementation Specialist, Tax Service Coordinator, Account Executive or similar roles).
  • Ability to collaborate and work in a team environment as well as independently and make sound decisions. Good knowledge of industry tools; excellent analytical, time management, and communication skills.
  • Bachelor's Degree or equivalent in education and experience.
About ADP

We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax, and benefits administration, and a leader in business outsourcing services, analytics, and compliance expertise.

EEO & Ethics

ADP is committed to an inclusive, diverse and equitable workplace and to providing equal employment opportunities regardless of protected characteristics. Hiring decisions are based on operating needs and applicant merit, including qualifications, experience, ability, availability, cooperation, and job performance. ADP upholds high ethical standards.

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