BPO Healthcare Experience Required

2 weeks ago

Philippines Selectvoicecom Full time

Overview

Medical Screener | BPO & Medical Field Experience Required

As a Medical Screener, you\'ll help recruit and pre-screen participants for clinical trials. This requires explaining study details and checking medical eligibility by assessing participants\' medical history and conditions. You\'ll be at the forefront of clinical research, connecting with potential study participants and guiding them through the screening process.

Responsibilities
  • Identify, contact, and screen potential study participants by phone, email, and text.
  • Gather and document detailed medical history, medications, conditions, and procedures.
  • Assess participant eligibility based on specific study inclusion/exclusion criteria.
  • Explain study details, visit schedules, and answer participant questions.
  • Accurately enter data and notes into the system for tracking and compliance.
  • Collaborate with site staff to coordinate next steps for qualified participants.
Qualifications / Desired Skills & Knowledge
  • Must be a Nursing graduate or undergraduate
  • Prior experience in the medical field is required
  • At least 6 months of call center experience, preferably with medium to high call volume experience
  • Sound medical knowledge
  • Knowledge of the US healthcare system: insurance terms, medical conditions, common meds
  • Clear speaking voice
  • Good English communication skills - both written and verbal
  • Strong customer service and administrative skills
  • Detail-oriented
  • Willing to work full-time night shift
  • Willing to work on weekends
  • Willing to work on-site
Benefits
  • Medical/Dental coverage (HMO) after 1 month + FREE HMO coverage for 1 dependent after 6 months
  • Life insurance program
  • Free weekly in-house massage
  • Cash incentives for referring friends and relatives to join SVC
  • Career development
  • Service incentive leave program
  • Annual salary increase based on performance
  • Fun and family-like working environment
  • Quarterly team outing
  • Free flowing coffee and hot chocolate
  • Cozy sleeping lounge and canteen plus entertainment area
  • Excellent office location in Cebu IT Park
How to apply

Interested candidates may visit our Recruitment Hub at G/F i1 Bldg., Cebu IT Park, Apas, Cebu City from Monday to Friday anytime between 9AM-9PM .

What to prepare:

  • Updated e-copy (not printed) of your resume (.doc, .docx, .pdf)
  • Pen
  • ID

Or quick apply online If shortlisted, our recruitment team will reach out to you within 1-7 working days . Due to the volume of applications we receive every day, only shortlisted candidates will receive a phone call for an interview anytime between 8AM-11PM (Monday-Friday).

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