USRN Training Specialist

3 weeks ago

Metro Manila Philippines Omega Healthcare Management Services Full time

4 days ago Be among the first 25 applicants

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Primary Duties and Responsibilities:

· Ensure that training and assessments happen as per statutory requirements.

· Give feedback and coach trainees on key job capabilities.

· Update and develop content as per client and business requirements.

· Ensure that all relevant information is updated on to the MIS trackers regularly.

· Conduct regular TNA / TNI to ensure that programs are updated and developed based on needs identified.

· Stick to training schedules

· Develop Question Banks and use all the technology enabled training tools to enhance training quality and participant experience.

· Take ownership of every training program handled to ensure all benchmarks are met or surpassed.

· Act as guide and coach of the trainees during the training program.

· Follow a regular feedback and coaching plan to help trainees improve.

· Take responsibility of ensuring that the trainees understand statutory business requirements.

· Work in consultation with the Training Lead / Manager Candidate

Profile:

· Bachelor's degree in Nursing with an Active US Registered Nurse License

· Previous Training experience in a US Healthcare BPO organization is required

· 6mos-1 year of experience of US Healthcare Account (Clinical)

· Good process and project knowledge

· Proficiency in MS Office

· Logical reasoning and analytical skills

· Excellent communication and facilitation skills

· Must be amenable to report onsite - ORTIGAS

Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
Job function
  • Job function Training
  • Industries Outsourcing and Offshoring Consulting and Telephone Call Centers

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