Remote - Client Service Representative (Customer Services)

3 weeks ago

San Juan, Philippines The Credit Pros Full time

Overview

Join The Credit Pros for a 100% FULL-TIME REMOTE OPPORTUNITY:

Unlock Your Potential in the Thriving Credit Industry

Are you ready to take your career to new heights? At The Credit Pros, we believe that unique perspectives drive innovation and success. We're seeking talented individuals who are passionate, eager to learn, and thrive on fresh challenges. If you're ready to join a team that works hard and plays hard, look no further – you're destined to be a future TCP employee.

About Us:

The Credit Pros is a national leader in credit repair, dedicated to helping clients eliminate negative, inaccurate, outdated, and erroneous items from their credit reports. Our mission extends beyond repair – we educate clients on how the credit system works and empower them to proactively improve their financial well-being. As an Inc. 5000 company, we're at the forefront of industry growth, committed to building an exceptional organization that positively impacts the lives of both our clients and employees. Our dedication to excellence has earned us recognition as one of Inc. Magazine's top 50 places to work and a prestigious Smart CEO Magazine Corporate Culture Award.

Responsibilities

Summary:

As a client service representative, you’ll play a pivotal role in driving our client satisfaction and revenue leading into retention and revenue growth objectives. You will be providing phone-based support to customers from the comfort of your home. You will help resolve and escalate product & platform issues and answer account and billing questions. You will be using your communication skills and customer first mindset to empathetically collaborate with TCP’s customers to solve their issues.

  • Respond to customer inquiries and requests over the phone, email and chat based on SOPs
  • Utilize TCP’s tech tools suite (Microsoft Suite, Salesforce, ZOHO, Hodu) in day-to-day operations
  • Escalate and distribute customer issues to relevant departments as per guidelines
  • Record, review and follow-up on requests and resolutions
  • Investigate and research solutions
  • Update customer records during conversations
  • Meet and exceed quantitative metrics and KPIs including client facing time, call quality and occupancy
What we are looking for
  • Start Date: October 13, 2025
  • Technological Requirements: Dedicated home workspace needed; equipment details will be sent via email during the interview process.
  • Work Schedule: 05 days a week, 40 hours/week, 09 hour shift with 01 hour of unpaid break (09 AM to 09 PM Eastern Time) Monday to Friday & Saturday post training
  • Experience & Knowledge: 1-2 years' experience of customer services, collections & retention in USA based B2C focused financial and banking services industry
  • Traits & Behaviour: Problem solver, customer centric, excellent communication skills and solution-oriented mindset
What’s in it for you
  • An opportunity to become a part of leading US based credit repair service provider
  • Fulltime-Permanent role
  • 100% Remote Work + Great Work Environment
  • Base Salary: $4/hr
  • Employee development, Management training, coaching & upskilling.
  • Flexible Accruing Paid Time Off
  • Company Holidays
  • Birthday Time Off
  • Eligible for health benefits after one (01) year of association
Join Our Team

At The Credit Pros, we foster an inclusive environment that welcomes applicants from all backgrounds, regardless of race, gender, orientation, gender identity or expression, economic class, color, ability, disability, age, religious beliefs or disbeliefs, or status. We believe that everyone deserves equal opportunities to grow and succeed.

#J-18808-Ljbffr

  • Customer Service Representative

    2 weeks ago

    San Fernando, Central Luzon, Philippines Remote Employee PH Full time ₱150,000 - ₱250,000 per year

    Remote Employee BPO has an outstanding opportunity for youRole: Customer Service RepresentativeCompensation: Competitive Basic SalaryBonus: 5,000 Perfect AttendanceBenefits: HMO plus 2 Free Dependents, P1,500 Rice Allowance, Night Differential, Free Meal, Free Uniform, Government Mandated Benefits, Company EventsWork Schedule: 9:00 pm to 6:00 am Philippine...

  • Customer Service Representative

    7 days ago

    San Juan, National Capital Region, Philippines Teviant Full time ₱15,000 - ₱30,000 per year

    Company DescriptionTeviant, founded by Celebrity and Wedding Make-up Artist Albert Kurniawan, was launched in November 2018 with a vision to be the first premium local cosmetics brand sold globally. Focusing on professional and international quality at affordable prices, Teviant offers cruelty-free cosmetics made in Italy. Known for top-notch formulations,...

  • Customer Service Representative

    2 weeks ago

    San Juan, National Capital Region, Philippines AVOLUTION, INC. Full time ₱400,000 - ₱600,000 per year

    About the role Join the dynamic team at AVOLUTION, INC.' as our Customer Service Representative. In this full-time position based in San Juan City Metro Manila, you will be the friendly face of our company, providing exceptional customer support and contributing to our continued growth and success.What you'll be doingRespond to customer inquiries and...

  • Customer Service Representatives

    2 weeks ago

    San Juan, National Capital Region, Philippines Workscale Resources Incorporated Full time ₱150,000 - ₱250,000 per year

    We are looking for dedicated and customer-oriented individuals to join our Local Account team as Customer Service Representatives/Call Center Agent. This role involves handling inbound calls and assisting customers with order verification and product inquiries in either Tagalog or English.Sched - Day shiftKey Responsibilities:Handle inbound customer calls in...

  • Customer Service Representative

    2 weeks ago

    San Juan, National Capital Region, Philippines ONIS CORPORATION Full time ₱324,000 - ₱972,000 per year

    We're looking for customer-focused individuals to join our team As a Customer Service Representative (Inbound Soft Retention), you'll speak with customers who are thinking about canceling their accounts. Your job is to understand their concerns, offer helpful solutions, and provide refunds or discounts when needed.Responsibilities:Talk to customers who want...

  • Customer Service Representative

    2 weeks ago

    San Juan, National Capital Region, Philippines Onis Global Full time ₱27,000 per year

    We're looking for customer-focused individuals to join our team As a Customer Service Representative (Inbound Soft Retention), you'll speak with customers who are thinking about canceling their accounts. Your job is to understand their concerns, offer helpful solutions, and provide refunds or discounts when needed.Responsibilities:Talk to customers who want...

  • Customer Service Representative

    2 weeks ago

    San Juan, National Capital Region, Philippines Workscale Resources Inc. Full time ₱216,000 - ₱240,000 per year

    Job Summary :We are looking for dedicated and customer-oriented individuals to join our Local Account team as Customer Service Representatives/Call Center Agent. This role involves handling inbound calls and assisting customers with order verification and product inquiries in either Tagalog or English.Sched - Day shiftKey Responsibilities:Handle inbound...

  • Customer Service Representative

    23 hours ago

    San Juan, National Capital Region, Philippines AYSN Group of Companies Full time ₱250,000 - ₱500,000 per year

    Job description:Job Summary:We are looking for an Customer Service Representative to join our team in the retail sales of household appliances. The role involves assisting customers with product inquiries, sales support, and after-sales service to ensure a positive shopping experience. The ideal candidate is approachable, detail-oriented, and passionate...

  • Customer Service Representative

    1 week ago

    San Juan Central Post Office, Philippines KC'S Kitchen Full time ₱192,000 - ₱216,000 per year

    The Customer Service Representative (CSR) at KC's Kitchen is responsible for delivering outstanding customer support by answering inquiries, resolving complaints, processing orders, and ensuring overall client satisfaction. The CSR serves as the main link between the company and its customers, helping build lasting relationships, promoting our food and...

  • Patient Service Representative

    4 weeks ago

    San Juan, Philippines CallTek Full time

    3 weeks ago Be among the first 25 applicants We are seeking an experienced and detail-oriented Patient Service Representative (Scheduler) to join our remote team, specializing in family medicine and internal medicine support . In this role, you will provide exceptional customer service to patients over the phone, schedule appointments, verify insurance...