Customer Service Representative

4 days ago


San Juan, National Capital Region, Philippines Onis Global Full time ₱27,000 per year

We're looking for customer-focused individuals to join our team As a Customer Service Representative (Inbound Soft Retention), you'll speak with customers who are thinking about canceling their accounts. Your job is to understand their concerns, offer helpful solutions, and provide refunds or discounts when needed.

Responsibilities:

  • Talk to customers who want to cancel and try to keep them by offering the right solutions
  • Process refunds or apply discounts based on company policies
  • Communicate clearly and with empathy to give customers a positive experience
  • Resolve issues quickly and maintain strong customer relationships
  • Work with your team to ensure excellent service is delivered every time

Requirements:

  • At least 6 months to 1 year of voice BPO experience
  • Strong communication and problem-solving skills
  • A calm, professional, and empathetic approach
  • Willing to work on night shift and onsite in Greenhills, San Juan
  • Can start on September 22, 2025.
  • Salary Package: P27,000 plus incentives.

Job Type: Full-time

Pay: Php25, Php27,000.00 per month

Application Question(s):

  • Do you have at least 6 months to 1 year of voice BPO experience?
  • Are you willing to work night shifts?
  • Are you willing to work onsite in Greenhills, San Juan?
  • Are you available to start on September 22, 2025?
  • Is the offered salary of ₱27,000 acceptable to you?

Language:

  • English (Required)

Work Location: In person



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