Customer Service Representative
2 days ago
About the role
Join the dynamic team at AVOLUTION, INC.' as our Customer Service Representative. In this full-time position based in San Juan City Metro Manila, you will be the friendly face of our company, providing exceptional customer support and contributing to our continued growth and success.
What you'll be doing
- Respond to customer inquiries and complaints via phone, email, and chat in a timely and professional manner
- Troubleshoot issues and provide solutions to ensure customer satisfaction
- Maintain accurate records of all customer interactions
- Identify opportunities to improve customer experience and suggest process improvements
- Collaborate with cross-functional teams to resolve complex customer concerns
- Provide product information and guidance to customers
- Assist with administrative tasks as needed
What we're looking for
- 1-2 years of experience in a customer service or client-facing role
- Excellent communication and interpersonal skills
- Strong problem-solving and critical thinking abilities
- Proficiency in using customer service software and databases
- Ability to remain calm and professional under pressure
- Familiarity with the Client & Sales Administration industry
- Passion for delivering exceptional customer experiences
What we offer
At AVOLUTION, INC.', we value our employees and offer competitive benefits, including:
- Opportunities for career advancement and professional development
- Comprehensive health insurance coverage
- Generous paid time off and holiday pay
- Retirement savings plan with employer contribution
- Team-building activities and social events
Apply now to join our team and be a part of our exciting journey
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