Training Manager

2 weeks ago

Iloilo City, Western Visayas, Philippines IGT Solutions Full time

JOB PURPOSE:

The purpose of this role is to manage and develop the training team supporting assigned process/es. Role may cover Pre-process, Process, and Certification ensuring operational and client metrics are aligned with training.

RELEVANT EXPERIENCE

  • 3-4 years of BPO proven experience in a manager role preferably in training
  • At least 1-2 years of experience in training of travel or related process and applications
  • Highly computer literate with proficiency in MS Office and related business and communication tools.
  • Familiar with traditional and modern training processes.
  • Good organizational and time management skills.
  • Implement training programs: These programs must be evaluated and adjusted as necessary to ensure that they're as effective as possible.
  • Confer with management and conduct surveys to identify training needs based on projected production processes, changes, and other factors.
  • Analyze training needs to develop new training programs or modify and improve existing programs.
  • Track training commitments to internal and external stakeholders
  • Develop training program and trainee status reports for line managers, and assist line managers in identifying and resolving human performance issues

FUNCTIONAL COMPETENCIES

  • Leadership and Managerial Abilities
  • Analytical and Methodical Abilities
  • Customer Management
  • Decision Making Skills
  • Collaboration Skills
  • Business and Commercial Acumen
  • Building and Nurturing Partnerships
  • Technical and Functional Expertise

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

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