Client Intake

Overview

Where Caregivers Get the Care They Deserve. Our client is transforming the future of caregiving by putting family caregivers at the center of care . Through hourly compensation, personalized coaching, peer communities, and AI-powered tools, they empower caregivers to support loved ones with dignity—without sacrificing their own well-being. Backed by leaders in healthcare innovation and driven by empathy, their mission is simple yet powerful: make caregiving sustainable, supported, and valued. In a system often built around patients, our client is proudly built around caregivers.

Job Description

As a Client Intake & Claims Support Specialist , you\'ll play a key role in welcoming new clients, ensuring accurate documentation, and supporting smooth claims processing. You\'ll be a central point of contact—gathering details, tracking progress, and coordinating with partners to keep everything running seamlessly.

Job Overview

Employment Type: Full-Time

Shift: Night Shift

Work Setup: Onsite, Ortigas (open to WFH)

Exciting Perks Await

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Night differential pay to maximize your earnings
• Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
• Fixed weekends off
• Fully customized Emapta laptop with peripherals
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit bit.ly/EmaptaTrainingCalendar)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• 3-5 years of experience in client services, claims support, or administrative roles in insurance, healthcare, or legal environments
• Excellent verbal and written communication skills
• Ability to handle sensitive client information with discretion and professionalism
• Strong organizational and time management skills, with attention to detail
• Proficiency with CRM or case management systems (e.g., Salesforce, Filevine, Guidewire, or similar). Experience with Close.com is a plus
• Associate or Bachelor\'s degree in Business, Healthcare Administration, Legal Environments
• Familiarity with healthcare documentation processes and compliance requirements
• Proven ability in relationship building

Your Daily Tasks

• Serve as the primary point of contact for new client inquiries and initiate the intake process with professionalism and empathy
• Gather, verify, and input accurate client information into internal systems and databases
• Review intake forms and documentation to ensure completeness and compliance with company or regulatory requirements
• Coordinate with claims adjusters, case managers, legal staff, or third-party providers to support claims processing
• Maintain up-to-date records of client interactions, documentation, and case progress
• Respond to client questions, provide status updates, and escalate complex issues as needed
• Track claims progress and follow up on pending documents or approvals
• Ensure compliance with data privacy, HIPAA, or insurance regulations as applicable
• Assist in generating reports, correspondence, or internal updates related to active claims

Who Are We

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024 , Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. Apply now and be part of the #EmaptaEra