Client Specialist

15 hours ago

Philippines Kinetic Innovative Staffing Full time ₱1,600,000 - ₱2,400,000 per year

SPANISH SPEAKING CLIENT SPECIALIST

CLIENT: USA;REMOTE

SHIFT: NIGHT / GRAVEYARD PHT

TYPE: FULL TIME; INDEPENDENT CONTRACTOR

Overview

We are seeking a compassionate, client-focused Spanish-Speaking Client Specialist to join our team. In this role, you will serve as the first point of contact for prospective and existing clients, ensuring they feel supported, understood, and confident in choosing our Firm. You will play a key role in client intake, documentation, and communication, helping to set the foundation for a positive client experience.

Responsibilities

Responsibilities include, but are not limited to:

  • Putting clients at ease and providing empathetic, professional support.
  • Maintaining consistent availability to answer and return phone calls from prospective clients.
  • Fielding calls from vendors, existing clients, and friends of the Firm.
  • Following processes and procedures to support client intake, service, and retention.
  • Gathering required documentation from clients to open and maintain their file.

Within the first 30 days, you will be trained to:

  • Set the tone and pace of client phone calls with professionalism and care.
  • Explain how a prospective client's future can be positively impacted by our services.
  • Schedule meetings and phone calls on behalf of internal and external contacts.
  • Follow a structured intake script to engage and delight prospective clients.
  • Represent The Jeffcoat Firm as the voice of incoming client communications.
  • Utilize our case management system and supporting technologies to enhance the client experience.
  • Communicate with clients to ensure all necessary documentation is provided for their case to move forward.

Qualifications

You possess:

  • Prior experience in customer service, with confidence in handling phone conversations.
  • (Preferred) Background in legal services or sales.
  • Excellent verbal and written communication skills in both English and Spanish.
  • Strong organizational skills and attention to detail.
  • A compassionate approach with genuine care for individuals who may have experienced trauma.

Home Office Requirements:

  • Internet Connection : Must be 25 mbps at the least, preferably wired connection with PLDT, Cable connection is fine if it's more than 5mbps. We DO NOT accept plug-ins, wi-fi or wimax.
  • Computer/Laptop: The contractor must have a good working computer.
  • Headsets : The Contractor must have noise cancelling headsets preferably Plantronics Blackwire C320M headsets. Assessment will be done during test calls.
  • Dedicated Home Office - Contractors are required to have a dedicated home office free from noise and distractions.
  • Webcam - for meeting purposes
  • Must be comfortable in working with Time Doctor/Screenshot Monitor

Job Type: Full-time

Pay: From Php80,000.00 per month

Benefits:

  • Work from home

Application Question(s):

  • This role requires introduction video in English and Spanish language; instructions will be sent to shortlisted candidates via email.

Work Location: Remote

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