Remote Technical Support Representative

4 weeks ago


Las Piñas, Philippines MCI Full time

Remote Work‑at‑Home | PhilippinesFull‑time – Hourly position MCI is a leading tech‑enabled business services company offering customer experience, business process outsourcing, and cloud solutions across a wide range of industries. Job Title Remote Technical Support Representative Key Responsibilities Respond to inbound technical support requests via phone, chat, or email. Diagnose and troubleshoot hardware, software, and network issues. Guide customers through step‑by‑step solutions and, when necessary, escalated issues. Document all customer interactions accurately in the system. Maintain up‑to‑date knowledge of products, services, and support procedures. Ensure customer satisfaction by providing timely, effective resolutions. Follow company protocols and security guidelines when handling sensitive information. Collaborate with internal teams to improve support processes and customer experience. Meet performance metrics including resolution time, customer satisfaction and attendance. Qualifications Minimum 18 years of age. High school diploma or equivalent. Prior call‑center experience. Work‑from‑home experience. Strong command of the English language (written and spoken). Typing speed of 20 + WPM. Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint). Familiarity with Windows operating systems. Ability to troubleshoot, follow up and multitask effectively. Excellent interpersonal skills. Technical & Working‑Environment Requirements High‑speed internet connection. Quiet, appropriate home work environment. Residential location within 80 km of our office. Seniority Level Entry Level Employment Type Full‑time Job Function Information Technology – Support Specialist EEO Statement MCI is an equal opportunity employer. MCI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, nationality, age, or disability. Applicants with a criminal history are considered in a manner consistent with local and federal requirements. MCI provides reasonable accommodations for qualified applicants or employees with disabilities. #J-18808-Ljbffr



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