Remote Technical Support Representative

5 days ago

Las Piñas, Philippines MCI Full time

Job Overview Remote Technical Support Representative – provide technical assistance and troubleshooting support for a variety of clients across industries. You will respond to technical inquiries, resolve issues related to hardware, software, and connectivity, and guide users through solutions with patience and professionalism. Key Responsibilities Respond to inbound technical support requests via phone, chat, or email. Diagnose and troubleshoot hardware, software, and network issues. Guide customers through step‑by‑step solutions and, when necessary, elevate complex issues. Document all customer interactions accurately in the system. Maintain up‑to‑date knowledge of products, services, and support procedures. Ensure customer satisfaction by providing timely and effective resolutions. Follow company protocols and security guidelines when handling sensitive information. Collaborate with internal teams to improve support processes and customer experience. Meet performance metrics including resolution time, customer satisfaction, and attendance. Qualifications & Requirements Minimum age 18 years. High school diploma or equivalent. Prior call center experience. Strong command of English (written and spoken). Typing speed of 20+ WPM. Work‑from‑home experience. High‑speed internet connection and a quiet, appropriate work environment. Familiarity with Windows operating systems. Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint). Excellent interpersonal skills and the ability to multitask and self‑manage. Application Requirements Complete a full application on our company careers page, including screening questions and a brief pre‑employment test. Compensation & Benefits Competitive starting compensation based on experience. Health insurance with HMO coverage and dental benefits. Performance and loyalty bonuses. Career growth and learning opportunities. Employee phone, shuttle services, and company retreats. EEO & Diversity Statement MCI embraces differences and promotes a diverse, inclusive work environment. All employment decisions are based solely on merit and qualifications. MCI is an equal opportunity employer and prohibits discrimination based on age, ancestry, color, family or medical leave, gender identity or expression, genetic information, marital status, national origin, physical or mental disability, veteran status, race, religion, sexual orientation, or other protected characteristics. MCI will consider qualified applicants with criminal histories in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment under any circumstances. #J-18808-Ljbffr

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