Bilingual Recruiting Assistant/Student Application Specialist

3 weeks ago

Mandaue, Philippines Gabtech Global, LLC Full time

Bilingual Recruiting Assistant/Student Application Specialist

JOB TITLE: Bilingual Recruiting Assistant/Student Application Specialist

Rate: PHP 327.28 per hour

Job Type: Full-time, WFH/Remote

Working Hours:

  • 1st week starting: 8 AM - 4 PM AZ time (Monday -Friday) 8-4 a
  • 12 PM - 8 PM AZ time (Monday- Thursday)
  • 9 AM - 5 PM AZ time (Saturday)

Start Date : TBD

Basic Function

The Application Specialist is responsible for supporting the Enrollment Department by participating in all functions of student recruitment and application process. They will serve as the first stage of the student enrollment life cycle setting up the success for respective enrollment and registration processes. The main goal of this position is to help potential students enroll in one of our signature programs with a mission-driven focus to improve lives of underserved and underprivileged communities while creating graduation success stories one student at a time.

The Key Performance Indicator (KPI) that measures the Application Specialist’s efficacy and success is the conversion of lead sources or opportunities to completed and successful enrollment. The Specialist will be measured on the lead conversion rate of 35% per month.

Responsibilities

  • Customer Service: Receive all incoming calls on main phone lines, chats on our websites, and emails to our info emails directing the contact to the appropriate staff member or providing assistance ourselves.
  • Student Recruitment: Perform inbound calls, website and email leads to solicit and engage potential students; effective performance of outbound calls to follow up or re-engagement eligibility; ensure effectively pitch signature programs to potential students; confirm funding for tuition for signature program; attend occasional recruitment events to establish networking opportunities; contact students in Academic Intervention and encourage them to re-engage with the program.
  • Application Systems: Utilize VOIP to effectively transfer calls to appropriate receivers, ensuring student transfers to newly assigned enrollment specialists is seamless.
  • CRM: Must be able to use Salesforce to track daily tasks, calls, notes, follow-ups, etc.
  • Contact “Opportunities” in Salesforce (potential students) to provide program information and encourage them to enroll; These “Opportunities” include
    • W Lists(Withdrawal Lists) from other schools
    • Our own W Lists
    • Info Request Forms on our websites
    • Forms embedded in our digital advertisements
    • Forms completed by partners or internal staff members to connect a potential student with us
    • Lists from events attended by our Development Team
    • Incomplete applications from our websites
    • Incoming contacts from our phone lines, website chat, and email after hours

JOB REQUIREMENTS/QUALIFICATIONS:

Skills

  • Fluent in Spanish
  • Strong Communication
  • Technologically Savvy
  • Organized
  • Detail Oriented
  • Time Management
  • Integrity
  • Professionalism
  • Process Orientated

Education/Training

  • Required: High school diploma
  • Preferred: Bachelor’s degree and/or additional certification(s) or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.

Experience

  • Must be able to use Salesforce to track daily tasks, calls, notes, follow-ups, etc.
  • 3 years of experience with sales or marketing.
  • Phone Sales experience is preferred.

Seniority level

  • Mid-Senior level

Employment type

  • Full-time

Job function

  • Customer Service and Administrative
  • Industries Education
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