NOC Engineer

Overview NOC Engineer (Cisco Specialist) role at BruntWork Get AI-powered advice on this job and more exclusive features. Direct message the job poster from BruntWork. Schedule: Monday to Friday, 8:00 AM to 5:00 PM Pacific Time (1-hour unpaid break) Job Overview We are seeking a highly skilled NOC Engineer with a strong Cisco Collaboration background to join our remote operations team. The ideal candidate will have CCNP-level expertise in Cisco networking and collaboration systems, with the ability to own and resolve escalations from day one. This role requires hands-on experience across Cisco devices and collaboration platforms, excellent troubleshooting skills, and a proactive approach to maintaining uptime and performance in dynamic client environments. Responsibilities Monitor, troubleshoot, and resolve network and collaboration issues across multiple client environments Configure, manage, and support Cisco network devices including routers, switches, and firewalls Administer and troubleshoot Cisco Collaboration platforms such as CUCM (Call Manager), Unity, Jabber, Webex, etc. Perform routine network and collaboration system maintenance, health checks, and upgrades Serve as the primary escalation point for advanced issues, executing solutions without reliance on L1/L2 support Collaborate with cross-functional teams to escalate and resolve critical incidents when necessary Maintain detailed documentation of systems, incidents, and resolutions Assist with onboarding and supporting new clients or network environments Drive proactive improvements to ensure uptime and service quality Requirements 5+ years of experience as a NOC Engineer, Network Engineer, or similar role CCNP is mandatory Strong hands-on experience with Cisco Collaboration platforms (CUCM, Unity, Jabber, Webex, etc.) Proven expertise with Cisco networking devices (routing, switching, firewalls) Proficiency in monitoring tools, ticketing systems, and remote access tools Strong understanding of network protocols, troubleshooting methodologies, and escalation management Excellent written and verbal communication skills Ability to work independently and resolve high-level escalations with minimal supervision Reliable high-speed internet and a quiet home office environment Preferred Skills Experience with VoIP troubleshooting and QoS configuration Familiarity with other collaboration tools or third-party integrations Exposure to multi-tenant environments or managed service provider (MSP) setups HMO Coverage for eligible locations Permanent work from home Immediate hiring Steady freelance job Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process. Reminder Apply directly to the link provided; you will be redirected to BruntWork’s Career Site. You must apply using the said link to complete the initial requirements, which include pre-screening assessment questions, a technical check of your computer, and a voice recording. APPLICATIONS WITH COMPLETE REQUIREMENTS WILL BE PRIORITIZED. ZR_24926_JOB Seniority level Associate Employment type Contract Job function Engineering and Information Technology Industries Staffing and Recruiting Referrals increase your chances of interviewing at BruntWork by 2x Get notified about new Network Operations Center Engineer jobs in Philippines . We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr