Learning Experience Leader

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO) We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

As a Trainer – Quality Assurance Coordinator, you will ensure the consistency, quality, and effectiveness of our training programs and operational standards. You’ll play a critical role in enhancing both individual and team performance in support of safe, high-quality operations.

• Training Program Design & Delivery
  Develop and maintain engaging training materials, including manuals, presentations, and digital resources.

• Collaborate with subject matter experts to update and improve training content and delivery methods.

• Support Team Leads with staff professional development and course completion tracking.

• Training Evaluation & Quality Assurance
  Monitor and evaluate the effectiveness of training programs; recommend improvements based on feedback and performance.

• Conduct regular assessments of operational practices across teams and individuals.

• Ensure all team members meet internal quality standards and performance objectives.

• Compliance & Record Keeping
  Maintain comprehensive training records in alignment with company policies and legal regulations.

• Oversee compliance with required training certifications and documentation.

• Data Analysis & Continuous Improvement
  Analyze training-related metrics and trends to identify performance gaps and opportunities for improvement.

• Lead the development and implementation of quality assurance processes tied to training and operations.

• Strategic Collaboration
  Work with cross-functional stakeholders to identify and address future training needs in line with business growth.

Required Qualifications

• Strong training and coaching skills—we prioritize candidates with robust training experience over prior QA exposure. QA elements can be learned on the job.

• Proven training background, including training delivery and coaching practices.

• Experience in evaluating training effectiveness and providing structured feedback.

• Strong written and verbal communication skills in both English and Japanese.

• Fluency in English is essential; bilingual proficiency is highly preferred.

• Excellent time management, planning, and organizational abilities.

• High attention to detail and proactive problem-solving skills.

• A full, clean driving license with a minimum of 2 years’ driving experience in Japan.

• No at-fault insurance claims in the past 3 years.

• Demonstrated safe and confident driving skills with a willingness to continue learning.

• Willingness to disclose any secondary employment as part of the application process.

• Ability to pass a pre-employment and/or post-offer health check.

• Employment is contingent on passing random drug and alcohol testing per our company policy.

Preferred Qualifications

• Recognized qualification or experience in Training Assessment or Quality Assurance.

• Training experience in bilingual (English + Japanese) environments is highly desirable.

• Driving background is a plus, but candidates may undergo a driving test if necessary.

• Good driving skills

• Experience with ADAS (Advanced Driver Assistance Systems).

• Previous professional driving experience, including any relevant certifications.

When you join TaskUs Outsourcing Japan, you become part of a forward-thinking team supporting some of the world’s most respected automotive and tech brands. Here’s what you can expect:

• Work on impactful, future-oriented projects related to automated driving systems.

• Be part of a value-led organization committed to innovation, safety, and continuous improvement.

• Access to ongoing professional development, qualifications, and training support.

• Competitive and fair salary with a company pension plan.

Enjoy employee perks and discounts through our corporate benefits program.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL