Servicenow Technical Consultant

Salesforce Technical Consultant (Philippines)

Permanent

We are looking for a Salesforce Technical Consultant to join our in-house line of business systems team. We are looking for an experienced and enthusiastic candidate with both a functional and technical understanding of the Salesforce Platform.

Our Salesforce Technical Consultant will be heavily involved in our projects and would be responsible for Salesforce configuration. You will work alongside Business Analysts, a Technical Consultant and a Senior Technical Consultant/Developer to help design, develop, and deploy internal Salesforce projects and BAU changes all while learning and growing your skill set.

Using their expertise, the successful candidate will quickly assimilate our current organisational situation, business processes and supporting applications in order to play a key role in the design and delivery of future Salesforce enhancements. In doing so the successful candidate will be a key player in major projects with multiple departments and stakeholders playing an integral role in our systems transformation programme. As part of the Salesforce team, you will ensure projects are delivered in line with the company’s development, change and release process.

Key Accountabilities :

• Ownership towards the architecture of Salesforce
• Assist with the configuration and customisation in different Salesforce offerings including Sales Cloud, D&B, Pardot, DocuSign, CPQ and other SFDC products
• Create profiles, permission sets, custom permissions & implement security/sharing rules at object, field and record level
• Design custom objects, custom fields, record type-based page layouts, custom tabs
• Knowledge on custom setting, custom metadata types and custom labels
• Create custom reports and dashboards
• Set up validation rules, approval processes, and workflows
• Perform manual and/or automated data entry/data clean-up as required
• Work on documentation and preparing training materials
• Work with other system owners of connected systems such as Workday, Pardot, DocuSign, MuleSoft, etc.
• Delivery of technical reviews and demos to IT Support teams, ensuring changes to Salesforce have no adverse impacts to other applications
• Provide second line support for Salesforce, acting as an escalation route for our business support team
• Work with operational teams worldwide as required

Requirements

• Hands-on experience using and implementing Salesforce Sales Cloud, ideally with knowledge of Pardot, DocuSign and CPQ, in addition configuring App Exchange integrations with external solutions
• Custom Development (workflows, process builders and flows)
• Salesforce Administrator Certification desirable
• Ideally experienced using Gearset and Global Gitlab for deployments or other deployment tools are advantageous
• Demonstrable experience of covering the complete project life cycle, in a structured environment (agile methodology) working in sprints
• Desirable: Organisational, Communication, Team, Adaptability and Agility, Role model & ethical practice, and Benefits: Office/Hybrid Work Set-Up

Senior Salesforce Technical Consultant

Posted 94 days ago

Permanent

We are looking for a Senior Salesforce Technical Consultant to join our in-house line of business systems team. We are looking for an experienced and enthusiastic candidate with both a functional and technical understanding of the Salesforce Platform.

Senior Salesforce Technical Consultant will be heavily involved in our projects and would be responsible for Salesforce configuration. You will work alongside Business Analysts, a Technical Consultant and a Senior Technical Consultant/Developer to help design, develop, and deploy internal Salesforce projects and BAU changes all while learning and growing your skill set.

Using their expertise, the successful candidate will quickly assimilate our current organisational situation, business processes and supporting applications in order to play a key role in the design and delivery of future Salesforce enhancements. In doing so the successful candidate will be a key player in major projects with multiple departments and stakeholders playing an integral role in our systems transformation programme. As part of the Salesforce team, you will ensure projects are delivered in line with the company’s development, change and release process.

Key Accountabilities :

• Ownership towards the architecture of Salesforce
• Responsible for deployments for Salesforce using Gitlab and Gearset
• Manage technical design, delivery and testing of integrations and custom extensions
• Assist with the configuration and customisation in different Salesforce offerings including Sales & Service Cloud, Revenue Cloud, Pardot, CPQ Plus, DocuSign and other products
• Write and maintain functional documentation of customer business requirements and translate into technical requirements
• Validation of functional and technical design
• Create profiles, permission sets, custom permissions & implement security/sharing rules at object, field and record level
• Design custom objects, custom fields, record type-based page layouts, custom tabs
• Knowledge on custom setting, custom metadata types and custom labels
• Set up validation rules, approval processes and flows
• Perform manual and/or automated data entry/data clean-up as required
• Work on documentation and preparing training materials
• Provide second line support for Salesforce when required, acting as an escalation route for support teams
• Working with other system owners of connected systems such as Workday, Pardot, DocuSign, MuleSoft, etc
• Work with operational teams worldwide as required

Requirements

• Salesforce Administrator Certification, preferably Advanced
• Hands-on experience using and implementing Salesforce Sales Cloud, Service Cloud and Revenue Cloud ideally with knowledge of Pardot, DocuSign and CPQ, in addition configuring App Exchange integrations with external solutions
• Custom Development of Flows
• Experienced using Gearset and Global Gitlab for deployments or other deployment toolsets
• Demonstrable experience of covering the complete project life cycle, in a structured environment (agile methodology). Demonstrable experience of covering the complete project life-cycle, in a structured environment (agile methodology)
• Experience delivering successful application system changes related to Salesforce
• Desirable: Bachelor’s or master’s degree in computer science/IT or equivalent; multi-location/project experience; strong understanding of production environment processes

Organizational skills – personal efficiency, time management skills and the ability to prioritize competing demands are key.

Communication skills – Communicates in written, oral, and presentation formats to best represent and express user and organizational requirements to audiences up to mid-level management.

Working as part of a Team – Emotional intelligence, the ability to build relationships and collaborate with others is vital. Encourages and maintains a sense of fun.

Adaptability and Agility – Confident managing activities across more than one project simultaneously. Able to adjust to the unexpected, intelligently and calmly assessing impact and options. Comfortable working in a fast-paced, dynamic environment with cross-functional teams both internally and externally.

Role model & ethical practice – As a member of the team, you will be expected to demonstrate and lead on the values, initiatives and culture of the organization

Benefits: Office/Hybrid Work Set-Up

D365 Technical Consultant Work From Office (Wfo)

Cloudstaff

Posted today

Job Description

WORK FROM OFFICE - This is a Work-From-Office Setup based in Angeles/Cebu/Makati/Ortigas

Deliver solutions using the Dynamics 365, Power Platform and Azure technology suite

Gather, document, and track the status of technical requirements.

Take ownership of the design and delivery for all technical deliverables

Develop simple to complex functionality using Dynamics 365 and Azure technologies

Help to continually deliver best practice coding standards

Experience Required: 5 years of commercial experience working with CRM systems, specifically Microsoft Dynamics 365

Working with customers to develop architecture

Design and develop integration components for Dynamics 365/Power Apps

Incl. Web Services, Logic Apps, Power Automate, Azure Functions and Azure Service Bus

Design and develop development components for Dynamics 365/Power Apps

incl. Plugins, Web Resources, PCF controls and Azure Web Apps

Strong development experience with .NET C#, JavaScript, SQL Server, ODATA etc.

Strong verbal and written communication skills

Strong documentation skills with JIRA and/or Azure DevOps experience

Desirable: Other Azure Services, DevOps/CICD, HTML, CSS, TypeScript

Certifications: Microsoft Dynamics 365 Fundamentals, Microsoft Power Platform Developer

Education: Degree or equivalent in Computer Science / Engineering or related field desirable

Personal Attributes: Ownership, Team player, Strong stakeholder & customer liaison skills, Ability to prioritise between competing project needs

Job Description: WORK FROM OFFICE - This is a Work-From-Office Setup based in Angeles/Cebu/Makati/Ortigas - Deliver solutions using the Dynamics 365, Power Platform and Azure technology suite

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