Servicenow Technical Lead

3 weeks ago

Taguig, Philippines Cobden & Carter International Full time

About the role: We are looking for a Certified ServiceNow Technical Leader to architect, develop, and enhance ServiceNow ITSM, Cloud, and ITIL solutions. This role requires hands-on experience in ServiceNow development, customization, and integrations, with a focus on full IT lifecycle implementation and expertise in the Washington release.

Responsibilities: ServiceNow Platform & Architecture

  • Lead the design, development, and implementation of ServiceNow ITSM, ITOM, and automation solutions, including features from Washington release or later.

  • Architect and optimize ServiceNow platform configurations, integrations, and security models.

  • Ensure scalability, high availability, and best practices for ServiceNow deployments.

Development & Customization

  • Customize and develop ServiceNow applications, including CMDB, Workflows, Business Rules, ACLs, UI Scripts, and NowAssist AI.

  • Drive automation using Flow Designer, RPA, and AI-powered workflows.

  • Oversee integrations with enterprise applications, including Snowflake, Cloud, and ERP systems.

Technical Leadership & Innovation

  • Provide technical guidance to development teams and ensure adherence to coding standards.

  • Stay updated with ServiceNows latest releases, including Washington and future upgrades.

  • Leverage AI, ML, and predictive analytics for enhancing ServiceNow capabilities.

Governance & Process Improvement

  • Implement ITIL-based ITSM solutions, ensuring compliance with best practices.

  • Work with cross-functional teams to optimize IT workflows and automation processes.

Collaboration & Stakeholder Management

  • Act as the primary technical contact for ServiceNow initiatives, working closely with business leaders.

  • Provide technical documentation, training, and mentorship to junior developers.

QUALIFICATIONS AND EXPERIENCE:

  • 1014 years of experience in IT, with at least 7+ years in ServiceNow development & leadership roles.

  • Strong expertise in ServiceNow (Washington release or later), Cloud, ITSM, ITIL, and full IT lifecycle implementation.

  • ServiceNow System Administrator (CSA) & ITIL certifications preferred.

  • Hands-on experience in JavaScript, HTML, CSS, XML, Angular, Jelly Scripting, REST APIs.

  • Knowledge of CMDB, Discovery, AI-powered automation, and ServiceNow integration with Snowflake.

  • Experience working in Agile/Scrum methodologies.

By applying, you give consent to collect, store, and/or process personal and/or sensitive information for recruitment and employment may it be internal to Cobden & Carter International and/or to its clients.

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