Call Center Agent

3 weeks ago

San Nicolas, Philippines TASQ Staffing Solutions Full time

About the job Call Center Agent (Retail) - Ilocos We are seeking detail-oriented and proactive Call Center Agents to join a fast growing account. You will be responsible for delivering exceptional service to our valued clients through effective communication, problem-solving skills, and customer profiling. Key Responsibilities Respond promptly and professionally to customer inquiries via phone, email, and chat Resolve customer issues and complaints with a focus on first-call resolution Maintain accurate and comprehensive records of customer interactions Collaborate with team members to improve customer service processes Provide product and service information to assist customers with their needs Proactively identify opportunities to enhance the customer experience Meet or exceed individual and team performance targets Required Skills and Qualifications At least High School Graduate (Old Curriculum) with or without BPO Experience Must be conversant in both spoken and written English Amenable to work fully on-site in San Nicolas, Ilocos Norte Amenable to work on shifting scheduleCan start ASAP Must be resourceful and able to solve problems while ensuring compliance to processes and policies Able to collaborate with other team members and is receptive to feedback #J-18808-Ljbffr

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