Experienced Call Center Operations Supervisor
2 weeks ago
Experienced Call Center Operations Supervisor MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We are seeking an Experienced Operations Supervisor to lead a team of agents in delivering exceptional service across BPO campaigns. You’ll be responsible for performance management, coaching, and ensuring operational excellence. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Key Responsibilities Supervise daily operations and ensure adherence to KPIs and SLAs. Monitor agent performance and provide regular coaching and feedback. Manage schedules, attendance, and real-time adherence. Handle escalated customer issues and ensure timely resolution. Collaborate with QA and Training to support agent development. Analyze performance reports and implement improvement strategies. Foster a positive, high-performance team culture. Requirements Associate Degree, Certification or Equivalent Combination of Training and Experience Minimum 3 years of experience in a supervisory role in a BPO contact center. Strong leadership, communication, and problem-solving skills. Proficiency in contact center tools, CRM systems, and reporting platforms. Ability to manage performance in a fast-paced environment. What We Offer HMO Coverage plus a dependent Dental Coverage Free meal during training Career growth and learning Allowances for rice, clothing, laundry and meals Performance and loyalty bonuses Frequent disinfection, fogging of workplace Opportunities for growth and promotion Employee shuttle services Company retreats and off-site events Plus, more in-office rewards, raffles, recognition gifts, and treats MCI is an equal opportunities employer and welcomes applications from all qualified candidates. We are committed to providing a work environment that is free from discrimination and harassment. Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. #J-18808-Ljbffr
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Experienced Call Center Trainer
2 weeks ago
San Fernando, Philippines Mass Markets Full timeJoin to apply for the Experienced Call Center Trainer role at Mass Markets Position Overview MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in...
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Experienced Call Center Manager
3 weeks ago
San Fernando, Philippines MCI Full timeJOB TYPEFull-Time POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide...
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San Fernando, Philippines MCI Full timeOverview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries,...
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Experienced Call Center Trainer
3 weeks ago
San Fernando, Philippines MCI Full timeFull-Time Position Overview MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We are looking for an Experienced Call Center Trainer...
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Call Center Representative
3 weeks ago
San Fernando, Philippines Mass Markets Full timePosition OverviewMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. Position OverviewMCI is a leading Business Process Outsourcing...
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Experienced Call Center Client Services Manager
3 weeks ago
San Fernando, Philippines MCI Full timeFull-Time MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries,...
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San Fernando, Philippines MCI Full timeFull-Time MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We are hiring an Experienced QA Supervisor to lead our quality...
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Call Center Agent
4 weeks ago
San Fernando, Philippines Mass Markets Full timePosition Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of...
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Call Center Agent
4 weeks ago
San Fernando, Philippines MCI Full timeFull-Time Position Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of...
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Call Center Sales Representative
4 weeks ago
San Fernando, Philippines MCI Full timePosition Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of...
