Call Center Agent

3 days ago

San Juan, Philippines ConnectUs Marketing Solutions, Inc. Full time

Job Title: CALL CENTER AGENT (OUTBOUND) Be part of a passionate team and create opportunities Option to choose between Probationary and Freelance Set up. Probationary: Up to 15,000 + 10% night differential. Freelance: Up to 17,600 + 10% night differential. Job Description Outbound calls for surveys, lead generation, event invitation and/or sales Inbound calls to resolve customer queries or close lead/sales Data entry to update customer relationship management (CRM) software Respond to emails Create reports using Microsoft Office and Google Drive Meet service level agreements set forth Perform other duties as assigned Qualifications Excellent English communication skills Typing speed: at least 40 WPM Ability to work under pressure Ability to multitask, prioritize and manage time efficiently Customer orientation and ability to adapt and respond to different types of personalities Intelligent No BPO experience required; fresh graduates are welcome to apply MUST HAVE THE FOLLOWING EQUIPMENT Hardware: Laptop/Desktop Intel i3 (7th gen or higher) / AMD Ryzen 3 (or higher) and 8 GB RAM OS: Windows 10 or higher (MacOS equivalent is allowed) Headset: A4Tech (HU 7P or HU 50) or Jabra USB type headset with noise‑cancelling feature Internet connection: Wired connection; minimum 30 Mbps Software: Microsoft Office & PDF reader, Anydesk, Gdrive, Discord Benefits & Work Conditions Permanent work-from-home Full Time and Long Term Employment Government mandated benefits, health benefits, leaves, bonuses, and other incentives (except Freelance contract) Salary based on: Skills, Attitude, Performance, Attendance Opportunity for regularization and promotion US and Canadian clients Shift: Graveyard Monday to Friday Scholarship program duration: 5 to 8 days So, why join us? Opportunity to work with US & Canadian clients Career growth with regularization and promotion Stable working conditions with full‑time OOH shift flexibility Competitive salary and benefits package WE LOOK FORWARD TO MEETING YOU #J-18808-Ljbffr

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