URGENTLY HIRING: ServiceNow GTM Technical Specialist | L2

4 weeks ago

Taguig, Philippines iOPEX Tech Full time

We are hiring for passionate and talented ServiceNow GTM Technical Specialist (L2) for our awesome team Job Summary The GTM Technical Specialist resolves complex incidents, problems and tasks, applying advanced troubleshooting skills to maintain the stability and performance of the ServiceNow applications supporting the Go-to-Market function. This role acts as the bridge between the L1 team and the core ServiceNow development/engineering group. Key Responsibilities Advanced Incident Resolution: Resolve escalated GTM-related incidents involving complex data issues, broken script logic, UI/UX errors in custom GTM applications, and configuration faults. Integration Troubleshooting: Diagnose and resolve data synchronization and integration failures between ServiceNow and upstream/downstream GTM systems (e.g., CRM, ERP, Partner Portals) using tools like Integration Hub. Configuration Management: Perform basic administrative and configuration tasks: modify Business Rules, Client Scripts, ACLs, and update workflows relevant to GTM processes. Problem Management: Lead problem management efforts by identifying the root cause of recurring GTM process issues and proposing permanent fixes. Deployment Support: Assist in testing and validating new GTM application releases, patches, and upgrades. Required Qualifications & Skills Bachelor’s degree in computer science, IT, or a related technical field. 3-5 years of experience in ServiceNow application support or administration. Advanced troubleshooting of complex business rules, data integrity issues, workflow failures, and addressing integration errors between ServiceNow and other systems (like Salesforce or SAP). ServiceNow Certified System Administrator (CSA) certification is highly preferred. Strong technical knowledge of JavaScript and how it is used in ServiceNow scripting. Hands‑on experience with ServiceNow features relevant to business workflows (Flow Designer, Service Portal customization, Reporting). Experience troubleshooting REST/SOAP API integrations and understanding web application components. Working knowledge of ITIL principles (ITIL Foundation certification is a plus). Other info Application Process: 1 Day hiring (Onsite Process depending on the availability of the hiring managers) Work set up: Onsite Schedule: Shifting What’s in it for you? Our people enjoy some amazing perks, check out a few below: Competitive salary package Exciting employee engagement activities Stability (Continuously getting pioneer accounts) Learning sessions every week Fast career growth Accessible location HMO Leave credits/Leave conversions Night differential Uncapped annual appraisal 2 days off And most importantly, you’ll be part of a growing company with dynamic and engaging team. Interested? Here are ways to reach us: Send a message to (Steph) Join our awesome # team #J-18808-Ljbffr

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