Senior Application Support Engineer

7 days ago

Mandaluyong, Philippines CXC Full time

CXC Mandaluyong, National Capital Region, Philippines

1 day ago Be among the first 25 applicants

Talent Partner | Sourcing and Placing IT Professionals across ASIA

As a Senior Application Support Engineer , you will play a critical role in ensuring the availability, scalability, and performance of mission-critical systems. You’ll lead operational strategies, drive automation, and act as a subject matter expert in microservices and distributed systems.

Key Responsibilities:

  • Develop and implement operational strategies for FinTech platforms.
  • Lead and coordinate incident response efforts, minimizing downtime and customer impact.
  • Proactively troubleshoot and resolve issues using log analysis and monitoring tools.
  • Continuously identify and fix system inefficiencies to improve reliability.
  • Maintain clear documentation of incidents, resolutions, and best practices.
  • Conduct knowledge-sharing workshops to upskill team members.

Qualifications:

  • Bachelor’s degree in IT, Computer Science, Engineering, or related field
  • 5+ years of experience in SRE, DevOps, or production operations
  • Experience supporting critical production systems and managing incidents
  • Strong understanding of SRE principles (observability, SLOs, reducing repetitive work)
  • Hands-on experience with: Distributed systems / microservices, Logging & monitoring tools (Splunk, Prometheus, Datadog, etc.), Incident management tools (PagerDuty, ServiceNow, etc.), Version control (Git)

Nice-to-Have:

  • Experience in payments, financial services, or e-commerce
  • Familiarity with Docker, Kubernetes, or cloud platforms (AWS, Azure, GCP)
  • Basic scripting skills (Python, Shell) and SQL troubleshooting
  • Relevant technical certifications

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Information Technology

Industries: IT Services and IT Consulting and Financial Services

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