Application Team Engineer

3 weeks ago

Mandaluyong, Philippines Chubb Full time

Overview

Job description | IT Operations Engineer - Application Team Engineer

Purpose:

Coordinating incident management, troubleshooting problems, conducting root cause analysis, and supporting system improvements. In addition, collaborating with teams to deliver technical training and ensure smooth operation of critical applications.

Responsibilities
  • Providing L2 for application issues, diagnosing root causes and implementing resolutions. Coordinating L3 support with resolver groups (e.g. Software Engineer)
  • Collaborating with Service Managers to delivering technical support and troubleshoot incidents and problems with existing applications by analysing system logs and performance data in collaboration with Software Engineers
  • Monitoring performance and proactively identifying problem areas of a system i.e. software bugs, misconfigurations, bottlenecks
  • Supporting quality assurance testing phase on new applications to ensure they meet industry standards for functionality and usability
  • Conducting root cause analyses for recurring issues, identifying and implementing long-term fixes
  • Advising Software Engineers to correct errors if any and modifying the existing software
  • Interacting in Corporate Systems about the performance of systems and solve their technical issues when relevant
  • Perform reports/dashboards of the apps and vendors for the Management
  • Supporting Corporate Systems teams with the creation of training and knowledge articles
  • Action both autogenerated batch tickets and incoming tickets from end users
Qualifications / Skills Needed
  • Need to have strong analytical and problem solving skills.
  • Knowledge of PeopleSoft 9.2 financials application with experience in AP, AR, GL, AM
  • Knowledge with People Tools such as Application Designer, Application Engine, People Code, Process scheduler
  • Good understanding of PeopleSoft 9.2 query, SQL and nVision reporting.
  • Ability to work independently on projects.
  • Be able to lead projects from start to finish, work on gathering requirements with the business and tracking the work.
  • Experience with JIRA or Service Now
  • Being able to perform analyze with ongoing issues to find the root cause, impact, and providing the solution
  • Day 1 HMO + 2 dependents upon regularization
  • Hybrid set-up (3 days onsite, 2 days work from home)
Employment details
  • Seniority level: Not Applicable
  • Employment type: Full-time
  • Job function: Information Technology
  • Industries: Insurance
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