Application Support
2 weeks ago
TECHNICAL OPERATIONS ENGINEER
CORE PROFILE
The technical operations engineer is tasked to monitor, maintain & support the various system & services of Maya. The engineer is expected to detect incidents & resolve incidents with the least amount of time. The engineer should be able to communicate effectively with internal & external customers. The engineer should be able to help improve the process & handling by way of automation & software development.
NATURE OF WORK
- 24x7 service & infrastructure monitoring & support
- Troubleshoot and resolve system & service fault
- Incident / Problem management, Request fulfillment & application support
- Client / partner coordination for support & troubleshooting
- Internal collaboration for analysis & troubleshooting
- System change analysis & monitoring
- Ensure maximum uptime of products and services
- Automate incident detection, handling & tasks
- Maintain & operate a backup system
- User Access Management
- Analyze & correlate data through adhoc search & query
REQUIRED QUALIFICATIONS
- Candidate must possess at least a Bachelor's/College Degree , Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent
- Experience in Linux & Windows OS Administration
- Excellent scripting skills: Perl, Bash
- Experience with Splunk search & development is an advantage
- Experience in AWS administration is an advantage
- Knowledge in ITIL v3 is an advantage
- Experience in SQL & other database language is an advantage
- Certification on the ff is an advantage: ITIL v3, PCIDSS , AWS Certified DevOps Engineer, Security+ , Six Sigma Yellow belt
- Fresh graduates are welcome to apply
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