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Application Support

2 weeks ago

Mandaluyong City, National Capital Region, Philippines Maya Full time $60,000 - $80,000 per year

TECHNICAL OPERATIONS ENGINEER

CORE PROFILE

The technical operations engineer is tasked to monitor, maintain & support the various system & services of Maya. The engineer is expected to detect incidents & resolve incidents with the least amount of time. The engineer should be able to communicate effectively with internal & external customers. The engineer should be able to help improve the process & handling by way of automation & software development.

NATURE OF WORK

  • 24x7 service & infrastructure monitoring & support
  • Troubleshoot and resolve system & service fault
  • Incident / Problem management, Request fulfillment & application support
  • Client / partner coordination for support & troubleshooting
  • Internal collaboration for analysis & troubleshooting
  • System change analysis & monitoring
  • Ensure maximum uptime of products and services
  • Automate incident detection, handling & tasks
  • Maintain & operate a backup system
  • User Access Management
  • Analyze & correlate data through adhoc search & query

REQUIRED QUALIFICATIONS

  • Candidate must possess at least a Bachelor's/College Degree , Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent
  • Experience in Linux & Windows OS Administration
  • Excellent scripting skills: Perl, Bash
  • Experience with Splunk search & development is an advantage
  • Experience in AWS administration is an advantage
  • Knowledge in ITIL v3 is an advantage
  • Experience in SQL & other database language is an advantage
  • Certification on the ff is an advantage: ITIL v3, PCIDSS , AWS Certified DevOps Engineer, Security+ , Six Sigma Yellow belt
  • Fresh graduates are welcome to apply