Volume Hiring Customer Support Representative

Helpdesk Technical Support

Posted 1 day ago

Job Description

Join our After Sales Delivery (ASD) Team as a Helpdesk Technical Support

• Bachelor's degree in ECE, Electrical, IT, or any related field.
• Background in telecom systems and technical troubleshooting .
• Experience in remote alarm monitoring, backend configuration, and system diagnostics.
• Proficient in using ticketing platforms for issue tracking and resolution.
• Familiar with the Microsoft Dynamics NAV application and its processes.
• Proficient in MS Office tools, especially Excel and PowerPoint.
• Strong communication skills with the ability to handle calls and support customers and internal clients.

Job Functions

• Serve as the first point of contact for customer queries and technical support concerns.
• Create support tickets, escalate unresolved issues, and manage ticket lifecycle to resolution.
• Analyze and troubleshoot reported issues, providing initial resolution or forwarding to the appropriate team.
• Update and maintain the warranty tracker and monitor tickets for timely updates and closures.
• Coordinate with the Resource Group to assign teams for on-site support as needed.
• Maintain continuous communication with on-site teams to ensure service delivery.
• Ensure accurate and timely closure of resolved tickets.
• Assist in filing and monitoring job orders (JO), cash advances (CA), request for estimates (RFE), and TERFs in NAV and the ticketing system.

Job Type : Full-time

• Company events
• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training

Technical Helpdesk Support

Taguig, National Capital Region ₱ - ₱ Y Prime@ Technology Specialists, Inc.

Posted today

Job Description

Schedule: Monday to Friday: 8:30 am to 5:30 pm | Saturday: 8:30 am to 12:00 pm

Job Responsibilities :

• Answers telephone and respond to basic customer questions using established methods provided in training. Forwards call to appropriate personnel.
• Follow up with customers to ensure complete resolution of issues.
• Work closely with Field Engineers and provide assistance on tasks that are outside the scope of their knowledge or expertise.
• Helpdesk Ticketing administration.

Qualifications :

• College Graduate of any course
• With at least a year of work experience.
• Knowledge and experience of customer service practices is an advantage.
• With good oral and written communication skills.
• Proficient in MS Office: Word, Excel, Power Point & Outlook

Job Type: Full-time

Customer Service/Technical Support

Posted 1 day ago

Job Description

• Present products and services to clients
• Manage client relationship
• Preparing and implementing quality assurance policies and procedures.
• Performing routine inspections and quality tests.
• Identifying and resolving workflow and production issues.
• Ensuring that standards and safety regulations are observed.
• Addressing and discussing issues and proposed solutions with superiors.
• Documenting quality assurance activities and creating audit reports.
• Making recommendations for improvement.
• Creating training materials and operating manuals.
• User training

Requirements :

• Knowledge in Microsoft Office especially Excel
• Logical Analysis
• Can effectively and efficiently collaborate with the team
• Self-Determined and Open Minded especially during the training period.
• Can prevent mistakes and improve job quality
• Familiar with Data Management System

Job Types: Full-time, Permanent

• Paid training
• Work from home

Customer Service/Technical Support

Posted today

Job Description

Career Opportunity : Customer Service/Technical Support

Location : Mandaluyong City

For Customer Service Representative :

• College Graduate of any field
• Minimum of one (1) year call center experience in international voice account
• At least 6 months of experience in International Airline Account
• Experience with Omnichannel

For Technical Ads Support :

• At least 2 years completed in College Graduate or Associate Graduate
• At least one (1) year of experience in digital advertising

Work Arrangement: Onsite

Shift Schedule: Shifting (Morning, Mid, & Graveyard)

ManilaHiring #CSR #Digital #Mandaluyong #Airline #International Voice #Shifting #TSR

Job Type: Full-time

Benefits:

• Paid training

Work Location: In person

Technical Support

Posted 1 day ago

Job Description

• Basic knowledge of electrical and civil works is a plus, but not required. Willingness to undergo training is essential.
• Must possess good moral character and a positive work attitude.
• Senior High School graduates are preferred but not required.

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Technical Support

Posted 1 day ago

Job Description

Qualifications :

• BS degree in Electrical, Electronics, Instrumentation, IT or relevant field.
• With related experience regarding technical support and service but fresh graduates who is willing to train are welcome to apply.
• Electrical, Instrumentation and Automation trainings/seminars.
• Excellent problem-solving and communication skills
• Good understanding of electrical drawings, P&ID, process flow chart and other technical papers.
• Initiative and work organization
• Must have documentation skills.
• Willing to travel and be assigned on site
• Able to attend client's request on weekends and holidays as required
• Team player
• Willing to work in Cainta, Rizal
• Can start ASAP.

Job Type: Full-time

Technical Support

Posted 1 day ago

Job Description

The Purpose Driven Career Objectives of a Bilingual Global Service Desk (Mandarin)

Work for one of the world's largest providers of outsourced (OSAT) semiconductor packaging, design, and test services. As a part of the team, you will be responsible for incoming requests for IT support and resolving software, application, network, account-related issues with computers. You will ensure user queries or issues are captured, validated, and triaged for further processing. You will be responsible for analyzing incident tickets and requests from customers or end-user, recommending solutions,s and escalating to the technical system owner. You will also ensure that ticket closure is within defined service levels. Make sure to communicate to users through different contact types such as email, phone, and chat. Lastly, you will receive English calls on global service desk hotline available to various Amkor locations in United States, Europe, and the Asia Pacific.

Work information

• Monday to Friday
• 7AM-4PM
• HMO upon hire

To apply for a Bilingual Global Service Desk (Mandarin), you are excellent at:

• Acts as the single point of contact for end-users in any IT-related inquiry, issue, or request.
• Records all English language incident tickets, system alerts, and requests.
• Serves as the Remote support running 24/7 supporting all Amkor locations globally.
• Analyses incident tickets, system alerts and request then provide solutions or recommendations.
• Categorize, prioritize, and assign reported incidents and provide solutions
• Administers the account management for various systems particularly global accounts such as active directory, Agile PLM, SAP, and manufacturing systems like MES, AMS, CIM, etc.
• Determine proper escalation or higher level of support group (application support, infrastructure, or Infosec team) if needed for more technical analysis and resolution.
• Ensure all incident tickets and requests are closed with resolution in accordance with the Service Level Agreement (SLA) metrics.
• Other functions may be assigned from time to time by a superior

Your Success Profile includes:

• Proficiency in Mandarin language (both written and verbal)
• 2 years of related work experience
• Practice ITIL method and processes
• With knowledge in ServiceNow or equivalent system
• Good presentation, and technical computer skills
• Analytical and proficient in Incident triage

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