Customer Success Associate

7 hours ago

Metro Manila Philippines Iron Mountain Full time

Overview

Iron Mountain is seeking a Customer Success Associate to join our Digital Customer Success team. The CSA is a customer-centric position responsible for helping deliver high-quality customer service and success management through a round-robin assignment model. This position ensures each customer receives timely and personalized support, contributing to customer satisfaction, retention, and loyalty through responsiveness and knowledge.

Responsibilities
  • Manage a rotating queue of customer accounts
  • Address customer inquiries, concerns, and escalations in a timely and professional manner
  • Collaborate with near-shore, in-region Customer Success Managers, Professional Services, Support, Product, and Sales teams to resolve customer issues and provide timely communication
  • Maintain customer data including customer interactions, renewal dates, annual recurring revenue, and customer health risks and other updates within the CSP (Customer Success Platform)
  • Participate in team meetings and contribute to continuous improvement by sharing customer insights, process improvements, and collaborating with CSMs to identify opportunities to improve the customer experience
  • Assist Customer Success Managers in ongoing customer account activities, account data management, and providing day-to-day operational support across touchpoints to help ensure a seamless and consistent customer experience
Required Qualifications
  • Strong communication skills in English, both written and verbal
  • Self-motivated with the ability to work independently and manage time efficiently across multiple customer requests
  • Disciplined in following processes, procedures and adhering to guidelines and expectations
  • Ability to identify potential risks and mitigate customer challenges through timely communication and follow-up
  • Familiarity with Customer Success Platforms (CSP) and other customer success management tools to streamline operations and improve outcomes
  • Demonstrated competency with common technology and technical concepts, including but not limited to Google Suite, CSP, Salesforce, Jira
Equal Opportunity

Iron Mountain is an equal opportunity employer, and does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, marital status, age, sexual orientation, disability, veteran status or other legally protected classifications under applicable federal, state, or local laws in making employment decisions.

Job Details
  • Seniority level: Associate
  • Employment type: Full-time
  • Job function: Customer Service
  • Industries: IT Services and IT Consulting
#J-18808-Ljbffr

  • Customer Success Associate

    13 hours ago

    , Metro Manila, Philippines Snappr Inc. Full time

    At Snappr , we help businesses get visual content more easily, with higher quality, and at scale. We use the best technology to connect visual content creators; such as photographers, videographers, and image editors, with businesses that need their skills to tell the story of their products and services through all forms of visual content. We foster a...

  • Customer Success Associate

    3 days ago

    Manila, National Capital Region, Philippines Iron Mountain Full time

    OverviewIron Mountain is seeking a Customer Success Associate to join our Digital Customer Success team. The CSA is a customer-centric position responsible for helping deliver high-quality customer service and success management through a round-robin assignment model. This position ensures each customer receives timely and personalized support, contributing...

  • Customer Success Associate

    5 days ago

    Manila, National Capital Region, Philippines beBeeDigital Full time $60,000 - $85,000

    Customer Success AssociateThis is a full-time, remote position that offers growth potential for the candidate to take on account management responsibilities after gaining sufficient product knowledge and experience.Job Description:We are seeking an experienced customer success associate to provide high-quality digital marketing support to our customers...

  • Customer Success Associate

    1 week ago

    Manila, National Capital Region, Philippines SAFETYCULTURE Full time $70,000 - $120,000 per year

    Customer Success AssociateManilaSuccess – Customer Success /Full-time Permanent /HybridApply for this jobGreat work happens when every worker has the knowledge, tools, and confidence to succeed. Come join our team of passionate people on a mission to create a better way of working.SafetyCulture is a global technology company that is helping to transform...

  • Customer Success Associate

    1 week ago

    Manila, National Capital Region, Philippines SafetyCulture Full time $70,000 - $120,000 per year

    Great work happens when every worker has the knowledge, tools, and confidence to succeed. Come join our team of passionate people on a mission to create a better way of working.SafetyCulture is a global technology company that is helping to transform workplaces around the world. Our mission is to help working teams get better every day and our technology...

  • Customer Success Associate

    1 week ago

    Manila, National Capital Region, Philippines SafetyCulture Full time $104,000 - $130,878 per year

    Great work happens when every worker has the knowledge, tools, and confidence to succeed. Come join our team of passionate people on a mission to create a better way of working.SafetyCulture is a global technology company that is helping to transform workplaces around the world. Our mission is to help working teams get better every day and our technology...

  • Customer Success Associate

    1 week ago

    Manila, National Capital Region, Philippines SafetyCulture Full time $70,000 - $120,000 per year

    Great work happens when every worker has the knowledge, tools, and confidence to succeed. Come join our team of passionate people on a mission to create a better way of working SafetyCulture is a global technology company that is helping to transform workplaces around the world. Our mission is to help working teams get better every day and our technology...

  • Customer Success Manager

    12 hours ago

    , Metro Manila, Philippines emnify Full time

    Overview Join to apply for the Customer Success Manager role at emnify Your Role Do you want to become an expert in IoT and emnify’s solutions? Are you a customer-centric person who likes challenges and is passionate about new technologies? Join our ambitious Customer Success Management team! Please note that this role requires regular in-office...

  • Remote Customer Success Associate

    2 weeks ago

    Manila, National Capital Region, Philippines Smudger & Kickers Pte Ltd Full time ₱250,000 - ₱300,000 per year

    Position: Remote Customer Success AssociateCompany: The Men's Cave (IG: @themenscave) | Location: Remote || Work from Home - ManilaSchedule: Monday - Friday || 9:30 am - 6:30 pm (SGT)Employment Type: Full-TimeWe're HiringJoin The Men's Cave, a leader in the games room industry, and be part of a team that creates unforgettable experiences We're hiring a...

  • Associate Customer Success Manager

    2 weeks ago

    Manila, National Capital Region, Philippines Five9 Full time $60,000 - $100,000 per year

    Join us in bringing joy to customer experience.  Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.   Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an...