Customer Success Associate

6 days ago


Philippines SoftwareONE Deutschland GmbH Full time

Overview

SoftwareOne is a leading global provider of end-to-end software and cloud technology solutions, headquartered in Switzerland. With an IP and technology-driven services portfolio, it enables companies to develop and implement their commercial, technology and digital transformation strategies, modernizing applications and migrating critical workloads to public clouds, while managing related software and cloud assets and licenses. SoftwareOne’s offerings are connected by PyraCloud, its proprietary digital platform, providing customers with data-driven, actionable intelligence. The company has around 7,700 employees and sales and service delivery capabilities in 60 countries, serving about 65,000 business customers with software and cloud solutions from over 7,500 publishers. SoftwareOne’s shares (SWON) are listed on SIX Swiss Exchange.

The role

Role Overview:

The Customer Success Associate plays a pivotal role in supporting SoftwareOne’s customers by processing purchase orders (POs) received from the sales team. Build sales orders, coordinate deliveries, validate and ensure final delivery to customers.

Join a team handling diverse tasks to enhance business growth with emphasis on efficiency, accuracy, and speed. The Procurement Operations team is one of the fastest growing units in SoftwareOne’s SW&C Marketplace Delivery and currently looking for motivated and expert employees to take the next step in its development as operational backbone for SoftwareOne’s strategy and vision towards Software Portfolio Management.

Roles and Responsibilities
  • Validate customer orders and vendor quotes, ensuring accuracy, consistency, and alignment with procurement policies.
  • Communicate through emails, reports, and reminders to ensure timely updates and alignment across partners.
  • Collaborate with internal teams, external partners, and finance departments to address invoice disputes and optimize procurement outcomes.
  • Stay updated on standard methodologies in procurement, supply chain management, and resource planning systems.
  • Embrace challenges, multitask, and prioritize tasks in a fast-paced environment while maintaining attention to detail and accuracy.
What we need to see from you
  • Bachelor’s/Master’s Degree in Business Administration or equivalent experience in supply chain (preferred)
  • Excellent interpersonal skills written & verbal.
  • Microsoft CSP Licensing and Order Processing knowledge is a plus.
  • 2-3 years of experience in customer service/success
  • Proficiency/knowledge of MS Office and Adobe Acrobat
Job Function

Software & Cloud

#J-18808-Ljbffr

  • , Metro Manila, Philippines Iron Mountain Full time

    Overview Iron Mountain is seeking a Customer Success Associate to join our Digital Customer Success team. The CSA is a customer-centric position responsible for helping deliver high-quality customer service and success management through a round-robin assignment model. This position ensures each customer receives timely and personalized support, contributing...

  • Customer Success

    2 weeks ago


    , , Philippines Abby Care Full time

    Customer Success - Family Empowerment Associate About Abby Care Making family care possible. At Abby Care, we are tackling one of the most important and unsolved challenges of our time: family caregiving. Over 50 million Americans are family caregivers for loved ones without pay, tools, or support. Our mission is clear and ambitious: to train and employ...

  • Customer Success

    20 hours ago


    , Pangasinan, Philippines Buscojobs Full time

    Job Description We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Success Associate. In this role, you will be responsible for ensuring our members have a positive and successful experience at our gym. You will be the first point of contact for any member inquiries, concerns, or feedback and will work closely...


  • , , Philippines Azeus Systems Limited Full time

    As an Azeus Convene Customer Success Specialist, you will be the dedicated Account Manager for assigned customers, overseeing their journey and serving as the initial point of escalation. You will work closely with our Sales, Marketing, and Support teams to drive customer engagement, retention, and expansion. You will ensure customers are fully utilizing...


  • , , Philippines Oman Shell Full time

    , Philippines**Job Family Group:**Commercial and Retail**Worker Type:**Regular**Posting Start Date:**August 27, 2025**Business unit:****Experience Level:**Early Careers**Job Description:**This job forms part of the Order to Delivery Journey and provides high quality frontline Customer facing service to support the Retail End to End integrated team (General...


  • Philippines Shell Deutschland Full time $30,000 - $40,000 per year

    , Philippines Job Family Group:Commercial and Retail, Downstream Supply Chain Worker Type:Regular Posting Start Date:September 26, 2025 Business unit:Experience Level:Early Careers Job Description:This job forms part of the Order to Delivery Journey and provides high quality frontline Customer facing service to support the Retail End to End integrated...


  • , Oriental Mindoro, Philippines Buscojobs Full time

    Job Listings Mandaluyong, National Capital Region ₱ - ₱ Y IBEX Global Solutions (Philippines) Inc. Posted today Customer Support – Associate Customer Success Job Description As an Associate Customer Support Specialist, you will be a member of our Customer Success (CS) team. You will work as part of a support team, alongside a Customer Support...


  • , , Philippines Buscojobs Full time

    Customer Service Representative Posted today Job Description Join Our Team as a Customer Service Representative - Cebu IT Park Up to ₱26,000 Salary + ₱5,000 Sign-On Bonus Newbie-Friendly Virtual Interview Process - No Experience Needed Looking for a fresh start or a new career? We're hiring enthusiastic Customer Service Representatives at our Cebu...


  • , , Philippines Workato Inc Full time

    Associate Customer Success Manager, Scale (APJ) About Workato Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline operations by connecting data, processes, applications, and experiences. Its AI-powered platform enables teams to navigate complex workflows...


  • , Metro Manila, Philippines Buscojobs Full time

    Customer Success Advocate – Manila (Ingram Micro) – Taguig, National Capital Region Posted today Job Description Description Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions. With $46 billion in revenue, we have become the world’s largest technology...