Customer Success Associate

4 weeks ago

Philippines SoftwareONE Deutschland GmbH Full time

Overview

SoftwareOne is a leading global provider of end-to-end software and cloud technology solutions, headquartered in Switzerland. With an IP and technology-driven services portfolio, it enables companies to develop and implement their commercial, technology and digital transformation strategies, modernizing applications and migrating critical workloads to public clouds, while managing related software and cloud assets and licenses. SoftwareOne’s offerings are connected by PyraCloud, its proprietary digital platform, providing customers with data-driven, actionable intelligence. The company has around 7,700 employees and sales and service delivery capabilities in 60 countries, serving about 65,000 business customers with software and cloud solutions from over 7,500 publishers. SoftwareOne’s shares (SWON) are listed on SIX Swiss Exchange.

The role

Role Overview:

The Customer Success Associate plays a pivotal role in supporting SoftwareOne’s customers by processing purchase orders (POs) received from the sales team. Build sales orders, coordinate deliveries, validate and ensure final delivery to customers.

Join a team handling diverse tasks to enhance business growth with emphasis on efficiency, accuracy, and speed. The Procurement Operations team is one of the fastest growing units in SoftwareOne’s SW&C Marketplace Delivery and currently looking for motivated and expert employees to take the next step in its development as operational backbone for SoftwareOne’s strategy and vision towards Software Portfolio Management.

Roles and Responsibilities
  • Validate customer orders and vendor quotes, ensuring accuracy, consistency, and alignment with procurement policies.
  • Communicate through emails, reports, and reminders to ensure timely updates and alignment across partners.
  • Collaborate with internal teams, external partners, and finance departments to address invoice disputes and optimize procurement outcomes.
  • Stay updated on standard methodologies in procurement, supply chain management, and resource planning systems.
  • Embrace challenges, multitask, and prioritize tasks in a fast-paced environment while maintaining attention to detail and accuracy.
What we need to see from you
  • Bachelor’s/Master’s Degree in Business Administration or equivalent experience in supply chain (preferred)
  • Excellent interpersonal skills written & verbal.
  • Microsoft CSP Licensing and Order Processing knowledge is a plus.
  • 2-3 years of experience in customer service/success
  • Proficiency/knowledge of MS Office and Adobe Acrobat
Job Function

Software & Cloud

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