Customer Success Advocate

Customer Success Advocate – Manila (Ingram Micro) – Taguig, National Capital Region

Posted today

Job Description

Description

Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions.

With $46 billion in revenue, we have become the world’s largest technology distributor with operations in 56 countries and more than 30,000 associates. We continue to strategically expand our global reach with 32 acquisitions since 2012.

Position Summary :

• Takes initial customer calls and answers general questions regarding company products and services.
• Refers callers to appropriate resources including inbound sales, billing, technical support, etc. Follows-up to customer inquiries regarding orders, shipment tracing, returned goods, etc.
• May determine caller eligibility for technical support and transfers calls to technical support queues.
• Other responsibilities include data entry, use of internal databases to answer customer questions and writing internal/external non-technical documentation.
• Documents customer concerns and forwards complaint trends to appropriate departments.

What you bring to the role :

• Seasoned individual contributor. Works under limited supervision for routine situations.
• Provides assistance and training to lower level employees. Problems typically are not routine and require analysis to understand.
• Makes minor adjustments to working methods. Explains practices, procedures and policies to reach agreement with others outside of the job area.
• Provides administrative or technical support at a senior level. Proficient in the various competencies relevant to their job.
• May act as a lead or mentor to more junior technical or administrative support personnel.
• Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations. Generally works independently within established procedures associated with the specific job function. Normally receives little instruction on daily work.
• Determines methods and procedures on new assignments. May be informal team leader.

College degree and minimum 3 years experience in functional area. Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks.

*This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all of these duties.*

Associate II, Customer Support

Taguig, National Capital Region – Ingram Micro

Posted today

Job Description

Description

Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions.

With $46 billion in revenue, we have become the world’s largest technology distributor with operations in 56 countries and more than 30,000 associates. We continue to strategically expand our global reach with 32 acquisitions since 2012.

Position Summary :

• Takes initial customer calls and answers general questions regarding company products and services.
• Refers callers to appropriate resources including inbound sales, billing, technical support, etc.
• Follows-up to customer inquiries regarding orders, shipment tracing, returned goods, etc. May determine caller eligibility for technical support and transfers calls to technical support queues.
• Other responsibilities include data entry, use of internal databases to answer customer questions and writing internal/external non-technical documentation.
• Documents customer concerns and forwards complaint trends to appropriate departments.

What you bring to the role :

• Established and productive individual contributor. Works under moderate supervision. Problems faced are typically routine, but may at times require interpretation or deviation from standard procedures.
• Makes minor adjustments to working methods.
• Communicates information that requires explanation or interpretation.
• Provides administrative or technical support at an intermediate level. Still gaining or have attained full proficiency in their specific area of discipline.
• Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
• Works under moderate supervision. May seek the advice of senior personnel in the functional area.
• Normally follows established procedures on routine work, requires instructions only on new assignments.

College degree and 3 years of general experience or 2 years functional experience. Applies acquired job skills and company policies and procedures to complete assigned tasks.

*This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all of these duties.*

Location

Makati, National Capital Region

Confidential

Posted 20 days ago

Job Description

(Job Alert) Customer Support Associate

We are in need of a Customer Support Associate for a full-time onsite role in Makati. Responsibilities include handling calls, live chats, emails, and coaching sessions; qualification requirements include customer service experience, English proficiency, and basic computer skills. Work location: Ayala Ave., Makati City, Philippines.

SetSchedule – Customer Success Consultant

Posted today

Overview

SetSchedule is the software behind the Nation’s most successful Realtors and Professionals. We are looking for a Customer Success Consultant to ensure realtors are satisfied with our product and services 24/7.

Job Highlights

• Full-time remote-based position
• Competitive salary ($7/hr)
• Career development opportunities
• Join a fast-growing real-estate tech company

Responsibilities :

• Supervise User Experience Team to ensure quality standards and deadlines
• Resolve customer complaints and provide product/service details
• Provide superior user experience to members
• Discuss performance with team members and plan improvements
• Prepare work schedules and assignments
• Other duties as assigned

Qualifications :

• At least 5 years of experience in tech support leadership roles
• Excellent communication and conflict-resolution skills
• Proficiency with Google Docs/Sheets/Meets, Slack, Nextiva, Time Doctor, etc.
• Willing to meet workstation requirements (PC/laptop, i3+ 8GB RAM, noise-canceling headset, 25 Mbps

Benefits :

• Work from home, incentives, health insurance (after 1 year), LOL - travel incentives, etc.

Customer Service Roles

Customer Service Representative — Alabang (shifting schedules). Responsibilities include handling various customer issues such as billing, inquiries, product support, or inbound sales. Fresh graduates welcome; BPO experience advantageous; good English required.

Customer Service Associate — Makati (CEMEX)

Job Description :

• Sales order creation, complaint logging and resolution, SLA adherence
• Ensure proper customer management and timely communications
• Coordinate inquiries and tasks across departments
• Bachelors degree; 0-5 years in customer service; English/Filipino; fresh graduates welcome

Note

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