Customer Success Associate
4 hours ago
Customer Success Associate
We are looking for a proactive and relationship-driven Customer Success Associate to join our team. In this role, you will be the main point of contact for our clients, ensuring they have a smooth and successful experience with our services. You will work closely with both clients and Virtual Assistants (VAs) to build trust, deliver measurable results, and drive long-term growth.
Key Responsibilities
- Serve as the lead point of contact for all client account management matters
- Build and maintain strong, long-lasting relationships with clients and Virtual Assistants (VAs)
- Meet or exceed company revenue, retention, growth goals, and other KPIs
- Handle the client onboarding process to understand needs and ensure a smooth start
- Conduct daily monitoring of VAs during their first 30 days to track progress, ensure performance standards are met, and build client confidence
- Update clients on project statuses, timelines, and deadlines
- Solve problems by taking concrete actions that lead to fast, meaningful solutions, providing ETAs and clear progress updates
- Manage client and VA communication through emails, calls, and messaging platforms, including regular check-ins and feedback sessions
- Act as the client advocate within the company, proactively offering solutions to ensure high retention and long-term growth
- Develop new business opportunities with existing clients by understanding their growth needs
- Maintain thorough account records and documentation of client interactions and business lifecycle
- Monitor and measure client success and VA performance, analyze data, and recommend improvements
- Prepare periodic reports on account status and health, and communicate progress to internal and external stakeholders
- Respond to emails and client communication in a timely manner
- Assist with client outreach as needed
Qualifications
- At least 3 years of experience in customer success, account management, or a client-facing role
- Strong communication and relationship-building skills
- Highly organized, with excellent attention to detail
- Problem solver with the ability to deliver fast and effective solutions
- Comfortable managing multiple priorities and deadlines
- Experience working with remote teams is a plus
KPIs / Success Metrics
- Client Retention
- Client Satisfaction
- Onboarding Success
- Responsiveness
Why Join Us?
- Work with a growing, mission-driven company that values both client and team success
- Collaborate with a supportive team in a fully remote environment
- Opportunities for professional growth and advancement
- Make a direct impact on helping entrepreneurs scale smarter and reclaim their time
What We Offer
- Base Salary: P45K/month
- Salary increase after probationary period, depending on performance
- Performance-based bonuses
- 13th Month Pay
- Paid Time Off
- Birthday, Anniversary & Christmas Gifts
Ready to drive impactful results and make a difference in a growing company?Apply now and let's hit our goals together
Job Type: Full-time
Pay: Php40, Php45,000.00 per month
Benefits:
- Company Christmas gift
- Paid training
- Work from home
Education:
- Bachelor's (Preferred)
Experience:
- Costumer Success: 3 years (Required)
- Account Management: 3 years (Required)
Work Location: Remote
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