Enterprise, Customer Success Manager

4 weeks ago

Metro Manila Philippines Buscojobs Full time

Job Opportunities

Enterprise Customer Success Manager roles in Ta g us / Taguig area with multiple postings in Makati and Taguig, National Capital Region. Posted times vary (today / 447 days ago). This description contains several postings for various customer success and associate/entry roles in different companies and locations. See sections below for responsibilities, qualifications, and benefits extracted from the postings.

Responsibilities (illustrative, from multiple postings)
  • Build strong customer relationships; cultivate enduring relationships with customers through regular communication and personalized interactions.
  • Resolve issues promptly by offering tailored solutions aligned with customer needs.
  • Conduct regular customer success reporting; perform monthly and annual reviews to proactively address issues and align with customer objectives.
  • Risk management and retention: evaluate risk factors and implement preemptive measures to prevent dissatisfaction or attrition.
  • Identify and prioritize service enhancements based on customer feedback, market trends, and competitive analysis; communicate findings to stakeholders.
  • Serve as liaison between customers and internal departments to relay feedback and insights effectively.
  • Assist and coordinate the customer onboarding process to ensure seamless transitions.
  • Proactively manage customer success activities to ensure exceptional service and drive improvements.
  • Business development: identify and capitalize on opportunities within existing customer accounts; collaborate with HR for expansion opportunities.
  • Promote employee engagement by fostering a customer-centric culture and aligning success strategies with talent management.
Qualifications and Skills (highlights)
  • Knowledge of customer service practices; strong technical aptitude and ability to learn software quickly.
  • Experience with CRM systems; excellent verbal and written communication.
  • Strong interpersonal skills; ability to build rapport within the organization and with customers.
  • Project management, problem-solving, and a customer-first mindset.
  • Passion for customer success and, in some postings, financial markets familiarity.
Roles Included in the Posting
  • Enterprise Customer Success Manager – Location: Taguig / Makati / Ta g us area; Responsibilities and benefits described, including HMO on day 1.
  • Intern - Client Success – Remote-first; collaboration across sales, dev, product, marketing; data management responsibilities; remote work details provided; compensation noted in postings.
  • Associate Customer Success Manager – Taguig / Monreau Consulting Group Philippines postings; salary Php45,000–Php50,000; 8-hour shift; 13th month salary.
  • Customer Success Consultant (Permanent Work-From-Home) – Makati / SetSchedule postings; remote role; user experience and escalation management; benefits include health insurance and travel incentives.
  • Client Success Specialist (Escalations) – Remote; duties include handling escalations, service recovery, certificate releases; KPIs listed; benefits include work-from-home and incentives.
Benefits (examples across postings)
  • HMO on day 1 (with dependents upon regularization)
  • Work from home options; remote-first roles
  • Health insurance (after a period)
  • 13th month pay; paid training
  • Incentives and relocation/travel opportunities
Notes

This consolidated description references multiple postings from different employers. Details such as location, compensation, schedule, and benefits vary by role. Please review each posting separately to confirm specifics.

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