Airline IT Support Analyst
6 days ago
Amadeus Taguig, National Capital Region, Philippines Airline IT Support Analyst Join to apply for the Airline IT Support Analyst role at Amadeus. Responsibilities Provide proactive monitoring and consulting services to preempt problems within Amadeus solutions, gather evidence, investigate, and create incident records before the customer is aware. Respond to Amadeus customers’ questions regarding solutions (functionality, applications, interactions between solution components) to ensure highest satisfaction. Diagnose and correct problems within defined service levels using appropriate skills and tools, focusing on quality and first‑contact resolution. Troubleshoot client environments using system & network tools (GoToAssist, PING, TRACERT, LOGS). Log all customer queries and issues into the problem tracking system, and assist 3rd‑level groups with investigation and root‑cause identification. Coordinate investigations of serious and critical problems with expert groups to achieve fastest service restoration. Provide Account Management services to key accounts, ensuring continuous follow‑up until resolution, handling escalations, and conducting customer meetings to keep them informed. Activate on‑call support for escalation of serious and critical problems outside normal hours. Provide clients with updates on the status of critical problems. Consult on notifications to senior management, product marketing, and external clients, explaining technical issues in non‑technical terms. Manage out‑of‑hours services, including migration and support. Escalate resolutions to appropriate 3rd‑level groups. Build and develop professional relationships with Global Operations, R&D, and external service providers to meet customer expectations. Maintain detailed functional knowledge of specific applications and a broad awareness of system architecture, processing, operational standards, help‑desk methodologies, technical trends, and innovations. Analyze existing Knowledge Solutions, suggest improvements, and create missing solutions to facilitate knowledge transfer. Qualifications Bachelor’s Degree holder in Tourism or equivalent. 2‑3 years’ experience in an Airline or GDS Help Desk position; or equivalent with Amadeus Reservations, Fares, Pricing, and Ticketing. Experience with Departure Control System, Global Distribution System, Reservations. Good understanding of the Tourism and Travel Business and Amadeus; awareness of the impact of incidents to clients. Experience with Altea solutions (preferred). Excellent English verbal and written communication skills with problem‑solving ability. General knowledge of Amadeus fundamentals: history, business, offer, strategy, technology, organization. Willingness to work in BGC Taguig with a hybrid setup. Diversity & Inclusion Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, fostering a culture of belonging and fair treatment, and attracting the best talent from all backgrounds. As a role model for an inclusive employee experience, Amadeus is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability, or any other characteristic protected by law. #J-18808-Ljbffr
-
Airline IT Support Analyst
2 weeks ago
Taguig, Philippines Amadeus Full timeAirline IT Support Analyst page is loaded## Airline IT Support Analystlocations: Taguig, Metro Manilatime type: Full timeposted on: Posted Todayjob requisition id: R29905**Job Title**Airline IT Support Analyst******Job Title:******Airline IT Support Analyst******In this job you will:******* Provide proactive monitoring, and consulting services to preempt...
-
Airline IT Support Analyst
2 weeks ago
Taguig, National Capital Region, Philippines Amadeus Full time ₱900,000 - ₱1,200,000 per yearJob TitleAirline IT Support AnalystJob Title:Airline IT Support AnalystIn this job you will:Provide proactive monitoring, and consulting services to preempt problems within Amadeus solutions, gather own evidence, investigate, and create incident records to resolve the problems before the customer is aware.Respond to Amadeus customers' questions concerning...
-
Airline Premium Support Associate
2 weeks ago
Taguig, National Capital Region, Philippines Amadeus Full time ₱900,000 - ₱1,200,000 per yearJob TitleAirline Premium Support AssociateJob Title:Airline Premium Support AssociateIn this job you will:Job Summary:Recover functional and technical Incidents and Requests or escalate them to resolver groups within Amadeus or to Third Parties involved in the service provided. As Customer Support Associate, you will handle customers' contacts, solve most...
-
Airline Premium Support Associate
4 weeks ago
Taguig, Philippines Amadeus Full timeOverview Job Title Airline Premium Support Associate In this job you will: Job Summary: Recover functional and technical Incidents and Requests or escalate them to resolver groups within Amadeus or to Third Parties involved in the service provided. As Customer Support Associate, you will handle customers' contacts, solve most common reported issues or guide...
-
Airlines Account
1 week ago
Taguig, National Capital Region, Philippines Stark Asia Solutions, Inc Full time ₱200,000 - ₱240,000 per yearJumpstart Your Career in Customer ServiceLocation: Taguig CityWork Setup: Onsite | Night Shift / GraveyardAre you ready to take the next step in your professional journey? Step into a fast-paced, rewarding career where your potential is valued, and your growth is a priority. Join one of the leading names in the BPO industry as a Call Center / Airline Agent,...
-
Business Analyst
2 weeks ago
Taguig, Philippines IT Managers, Inc. Full timeWe are seeking a motivated Business Analyst with experience in the banking or financial services industry. The ideal candidate will have strong analytical skills, an eye for detail, and the ability to bridge business requirements with technical solutions. This role is well‑suited for someone who can collaborate with stakeholders, document business needs,...
-
Call Center Operations Supervisor
3 weeks ago
Taguig, Philippines TASQ Staffing Solutions Full timePosition: Operations Supervisor - Travel/Airline (Taguig) | Onsite Key Qualifications: Lead and oversee a team of customer service agents, ensuring performance goals are achieved and high-quality service is consistently delivered. Provide coaching, feedback, and professional development to team members to support skill growth and performance improvement....
-
Call Center Operations Supervisor
3 weeks ago
Taguig, Philippines TASQ Staffing Solutions Full timePosition: Operations Supervisor - Travel/Airline (Taguig) | Onsite Key Qualifications: Lead and oversee a team of customer service agents, ensuring performance goals are achieved and high-quality service is consistently delivered. Provide coaching, feedback, and professional development to team members to support skill growth and performance improvement....
-
Data Analyst/HRIS Reporting Analyst
4 weeks ago
Taguig, Philippines IT Managers, Inc. Full timeDirect message the job poster from IT Managers, Inc. -Peoplesoft Query as a hard requirement Core responsibilities Assist in the collection and validation of HR data from various sources Prepare basic HR reports and dashboards using HRIS tools Support HRIS Reporting Analysts in data analysis and report generation Maintain accurate documentation of reporting...
-
Mid IT Business Analyst
1 week ago
Taguig, National Capital Region, Philippines IT Managers, Inc. Full time ₱1,200,000 - ₱2,400,000 per yearOverview:We are looking for a results-driven IT Business Analyst with a strong understanding of business processes, technology solutions, and digital transformation. The successful candidate will work closely with stakeholders to gather requirements, analyze business needs, and support the development and delivery of technology-driven initiatives.Key...
