Airline Premium Support Associate

1 week ago

Taguig, National Capital Region, Philippines Amadeus Full time ₱900,000 - ₱1,200,000 per year

Job Title

Airline Premium Support Associate

Job Title:

Airline Premium Support Associate

In this job you will:

Job Summary:

Recover functional and technical Incidents and Requests or escalate them to resolver groups within Amadeus or to Third Parties involved in the service provided. As Customer Support Associate, you will handle customers' contacts, solve most common reported issues or guide customers on Amadeus Airlines products. Your role will also involve following up on opened cases and providing customers with status on their requests and logged issues.

Your Main Responsibilities

  • Collect customer requests and data
  • Attend to customer phone calls
  • Respond to customer emails
  • Conduct basic troubleshooting using questionnaires to find out the level of support needed
  • Create cases for Level 2 support
  • Provide product information
  • Solve common problems such as reservation and ticketing issues, menu navigation, and guidance in product logs capture
  • Upon fully qualified received requests, act on behalf of the customer to ensure changes are applied to the system
  • Upon major issue, perform an analysis, determine the scope, and raise an incident to Amadeus Subject Matter Experts

About the ideal candidate:

  • Graduate of any 4-year course related to Travel and Tourism
  • Preferably 1-2 years experience or background with Amadeus Airlines Products or in Tourism/Airlines industry
  • Experience in either Amadeus' Reservation or Departure Control System – Customer Management
  • Basic understanding of the Travel business
  • Excellent Communication skills, both written and verbal. Can express clearly issues and propose clear solutions.
  • Amenable to work on a hybrid work setup, 24/7 operations. Location: BGC, Taguig

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

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