Workforce Management
2 days ago
About the role Qualis Support Services is looking for a Workforce Management (WFM) Reporting Analyst to join our team in Taguig City, Metro Manila. As a fulltime Workforce Management Reporting Analyst, you will play a key role in transforming data into actionable insights that drive smarter workforce decisions. This role combines data analytics, reporting automation, and HR systems administration to support workforce planning and operational excellence. What you'll be doing Build, maintain, and automate operational reports and dashboards using Excel, Power BI, and Looker. Clean, structure, and interpret large datasets to provide reliable, insight-driven analysis. Partner with People Partners and Clinic Managers to forecast staffing and rostering requirements. Support the configuration and administration of our HRIS platform (Softworks experience advantageous). Deliver ad-hoc reporting and analysis to support strategic and operational initiatives. Maintain documentation, version control, and data integrity across all reporting processes. What we're looking for Minimum 3-5 years of experience in a Workforce Management Reporting Analyst or similar role, ideally within a BPO setting. Advanced Excel capability, including dynamic tables, structured references, automation, and macros. Strong experience with Power BI for data modelling and visualization; Looker familiarity beneficial. Proven ability to work with large, complex, or incomplete datasets. HRIS administration experience, ideally with Softworks. Excellent communication and presentation skills, with the ability to convey insights clearly to both technical and non-technical audiences. Meticulous attention to detail and a strong focus on data accuracy and consistency. Solid understanding of workforce management principles, including forecasting, scheduling, and performance management Excellent problem-solving and critical thinking skills, with the ability to translate data into actionable insights What we offer At Qualis, we are committed to providing a supportive and rewarding work environment for our employees. Some of the key benefits you can expect include: Competitive salary and performance-based bonuses Comprehensive health insurance and retirement plan Opportunities for professional development and career advancement Flexible work arrangements and a focus on work-life balance A vibrant and collaborative company culture About us At our core, we're driven by partnership and a genuine desire to help. Specializing in customer service and back-office support, we believe that trust and transparency are the foundations of success. We're passionate about delivering results and ensuring our partners feel supported at every turn. Our colleagues happiness and well-being are key, and we extend that care to every client, making sure we all thrive together. Our approach is rooted in positivity and helpfulness, creating a great environment for both our team and our partners. Our outlook helps us deliver outstanding results for our customers. If you're excited to take on this challenging and rewarding role, we encourage you to apply now #J-18808-Ljbffr
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Workforce Management Analyst
5 days ago
Taguig, National Capital Region, Philippines RSD Human Resource Management Consultancy Full time ₱400,000 - ₱600,000 per yearQualifications:Bachelor's degree or 2nd year college undergraduateAt least 1–2 years of experience in real-time or workforce management roles, preferably in a BPO or contact center environment.Proficient in Workforce Management (WFM) tools such as NICE, IEX, Verint, or Genesys.
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Workforce Management Analyst
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Taguig, Philippines RSD Human Resource Management Consultancy Full timeHR Recruitment Specialist with a BSBA in Human Resources Development Location: Taguig, National Capital Region, Philippines Qualifications: Bachelor’s degree or 2nd year college undergraduate At least 1–2 years of experience in real-time or workforce management roles, preferably in a BPO or contact center environment. Proficient in Workforce Management...
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Workforce Management
5 days ago
Taguig, National Capital Region, Philippines Qualis Support Services Limited Inc Full time ₱900,000 - ₱1,200,000 per yearAbout the role Qualis Support Services is looking for a Workforce Management (WFM) Reporting Analyst to join our team in Taguig City, Metro Manila. As a fulltime Workforce Management Reporting Analyst, you will play a key role in transforming data into actionable insights that drive smarter workforce decisions. This role combines data analytics, reporting...
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Workforce Manager
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Workforce Management Coordinator
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Taguig, Philippines HelloConnect Inc. Full timeHelloConnectHelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now making this...
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Workforce Manager, Residential Energy
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Taguig, Philippines Tesla Full timeTesla Taguig, National Capital Region, Philippines Join or sign in to find your next job Join to apply for the Workforce Manager, Residential Energy role at Tesla Tesla Taguig, National Capital Region, Philippines Join to apply for the Workforce Manager, Residential Energy role at Tesla Position DescriptionThe Workforce Manager will support the scaling of US...
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Taguig, National Capital Region, Philippines StaffLink Express Full time ₱1,200,000 - ₱2,400,000 per yearJob Title:Workforce & Quality Expert ManagerCategory: Business Consulting, Strategy and Digital TransformationWork set up: Amenable to work onsite in TaguigWork shift: Night-shiftSalary budget: Up to PHP 140,000Experience: 5+yearsNon-negotiable:• 5–8 years of experience in workforce management, quality assurance, or operations analytics is required•...
