Workforce Management
4 weeks ago
About the role Qualis Support Services is looking for a Workforce Management (WFM) Reporting Analyst to join our team in Taguig City, Metro Manila. As a fulltime Workforce Management Reporting Analyst, you will play a key role in transforming data into actionable insights that drive smarter workforce decisions. This role combines data analytics, reporting automation, and HR systems administration to support workforce planning and operational excellence. What you'll be doing Build, maintain, and automate operational reports and dashboards using Excel, Power BI, and Looker. Clean, structure, and interpret large datasets to provide reliable, insight-driven analysis. Partner with People Partners and Clinic Managers to forecast staffing and rostering requirements. Support the configuration and administration of our HRIS platform (Softworks experience advantageous). Deliver ad-hoc reporting and analysis to support strategic and operational initiatives. Maintain documentation, version control, and data integrity across all reporting processes. What we're looking for Minimum 3-5 years of experience in a Workforce Management Reporting Analyst or similar role, ideally within a BPO setting. Advanced Excel capability, including dynamic tables, structured references, automation, and macros. Strong experience with Power BI for data modelling and visualization; Looker familiarity beneficial. Proven ability to work with large, complex, or incomplete datasets. HRIS administration experience, ideally with Softworks. Excellent communication and presentation skills, with the ability to convey insights clearly to both technical and non-technical audiences. Meticulous attention to detail and a strong focus on data accuracy and consistency. Solid understanding of workforce management principles, including forecasting, scheduling, and performance management Excellent problem-solving and critical thinking skills, with the ability to translate data into actionable insights What we offer At Qualis, we are committed to providing a supportive and rewarding work environment for our employees. Some of the key benefits you can expect include: Competitive salary and performance-based bonuses Comprehensive health insurance and retirement plan Opportunities for professional development and career advancement Flexible work arrangements and a focus on work-life balance A vibrant and collaborative company culture About us At our core, we're driven by partnership and a genuine desire to help. Specializing in customer service and back-office support, we believe that trust and transparency are the foundations of success. We're passionate about delivering results and ensuring our partners feel supported at every turn. Our colleagues happiness and well-being are key, and we extend that care to every client, making sure we all thrive together. Our approach is rooted in positivity and helpfulness, creating a great environment for both our team and our partners. Our outlook helps us deliver outstanding results for our customers. If you're excited to take on this challenging and rewarding role, we encourage you to apply now #J-18808-Ljbffr
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Workforce Management Analyst
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Taguig, Philippines RSD Human Resource Management Consultancy Full timeHR Recruitment Specialist with a BSBA in Human Resources Development Location: Taguig, National Capital Region, Philippines Qualifications: Bachelor’s degree or 2nd year college undergraduate At least 1–2 years of experience in real-time or workforce management roles, preferably in a BPO or contact center environment. Proficient in Workforce Management...
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Supervisor, Workforce Management
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Workforce & Quality Expert Manager
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Workforce & Quality Expert Manager
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Workforce & Quality Expert Manager
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Workforce & Quality Expert Manager
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Taguig, National Capital Region, Philippines Shearwater Health Full time ₱900,000 - ₱1,200,000 per yearTAKE THE NEXT STEP AND COMPLETE OUR 10-MIN. PRESCREENING INTERVIEW. This will save you a spot in our talent pool, and once considered as top talent, someone from our recruitment team will reach out to you to discuss more about the role.Join over 3000+ Healthcare Graduates who have trusted Shearwater CPO - Home of Clinicians. Apply now so you can:Stay healthy...
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Senior Manager Workforce Management
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Taguig, National Capital Region, Philippines Everise Full time $90,000 - $120,000 per yearCompany Overview:Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity, and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the...
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Manager | Workforce Management BPO
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Taguig, Philippines iOPEX Tech Full timeOverview Showcase your talents. Create your success story with us! We are looking for an awesome and talented Workforce Management professionals for our growing WFM team! Workforce Manager Workforce Scheduler Workforce Real Time Analyst WFM Real Time Analyst/Scheduler As A Real time Analyst you will manage and ensure that the service level agreements for...
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Contingent Workforce Specialist
3 weeks ago
Taguig, Philippines Unilever Full timeUnilever Taguig, National Capital Region, Philippines Job Purpose As we infuse this population into our total talent landscape, we are building in-house contingent workforce management capabilities to support this extended workforce leveraging a new tool and new process. We are aiming to: Achieve complete visibility and control over contingent worker data...
